Delay rule in Outlook causing emails to get permanently stuck in outbox

Anonymous
2023-01-18T15:42:26+00:00

I have a three minute delay rule set up in Outlook. Previously this has worked with no issues, however, now about 50% of my emails get stuck in my outbox when they send. After hitting send the email goes to the outbox with the 'editing' symbol (piece of paper with pencil) next to it rather than the 'send' arrow symbol. If, after three minutes, send/receive is pressed the email won't send. If the email is opened and send hit again it wont send. The only way to send the email is to copy the text into a new email and send that. If I turn the rule off the issue goes away.

My internal IT department has been unable to help, they have run the repair function, created a new profile and reduced the downloaded emails, none of which helped.

Thanks in advance for contributions.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-09-27T14:51:26+00:00

    This issues was solved for me after I upgraded to 64-bit version of Outlook.

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  2. Anonymous
    2023-09-27T14:42:40+00:00

    I'm having the same issues. Can anyone help? It's one thing that helps our team be more efficient, is delaying emails so we can add more information that pops in our head after we've sent an email, but before it actually sends (due to the delay we set up).

    I find out hours later that something didn't send. Sometimes I can forward the email, but other times, it just perpetually is stuck, and I have to copy all the email and the attachments to a new email. It is really annoying and a huge time suck.

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  3. Anonymous
    2023-09-07T22:03:36+00:00

    Same issue for me. It appears to me that it happens when I open Outbox and click -select (without opening) an email that is sitting there in the queue. For those emails "Sent" date gets reset to "None".

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  4. Anonymous
    2023-07-31T04:31:24+00:00

    Has there been any update on this? I have end users that are unable to work at full capacity.

    Can we expect an update to resolve the issue soon? Or is there a work around somewhere for us?

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  5. Anonymous
    2023-07-05T14:33:19+00:00

    Oh wow, fantastic! It now works. I deactivated the Add In "Adobe Document Cloud for Microsoft Outlook - Acrobat" and after this the delay rule works properly again.

    Thanks for the help!

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    10+ people found this answer helpful.
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