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Hello,
Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.
The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.
I would appreciate any ideas on how to fix this. Many thanks for considering my request.
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
any update regarding this problem. since 10 april 2023 i am using microsoft 365 and today i realized i have this problem.
I have same issue, The Legacy Outlook, their support customer service guide me untill i lost my 2months SENT folder email items !!!!! Microsoft, we paying money for safety not risky!!!!
It is unbelievable that Microsoft would roll out a new version of their Outlook 365 when there is a known issue that IMAP CloudCache accounts are not syncing sent emails in the Sent Folder!
Link to page where Microsoft documents the problem: https://support.microsoft.com/en-us/office/the-new-outlook-for-mac-6283be54-e74d-434e-babb-b70cefc77439
If you revert back to the previous version of Outlook (see below), the synching problem resolves! However, you will lose any emails that were unsent or that have been removed from your IMAP account.