This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.
The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.
I would appreciate any ideas on how to fix this. Many thanks for considering my request.
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
But if I do this, I will lose all sent emails, which have not been synchronized yet. Any other idea, please? First time I need to sync all sent emails and then I can create new account.
Thank you a lot.
Michal
I reported this issue right when new outlook came out, they tried to fix it and nothing happened. They said engineers were currently working on it and should be fixed in about a month or so... been years and nothing. Also Microsoft have the worst customer service, you use to talk with people in India now you have to chat and same results.
Same issue here. I found a work around in the accounts setting.
Went to "more options" and changed from incoming server to user name and password,.
It seemed to work and completed a sync, but this option will not same and reverts the minutes you press "ok>
It is really annoying that my sent items will not sync normally.
Hi. I've had this exact same issue. I do have a fix of sorts. Deleting and reinstalling the iCloud account does work BUT!! this then deletes all the sent messages in the SENT folder on Outlook which haven't synced. I found this to my cost. The fix described previous on this thread, to set up a new iCloud account, but not using microsoft sync services does seem to address the issue, but noting my previous comment, if this is a replacement account you may lose sent emails in Outlook.
My fix is to set up a second iCloud account using the alternative iCloud address, and don't use sync services. Outlook won't let you set up a duplicate with the same email address, but the alternative XXX@icloud ******@mac.com or ******@me.com seems to work.
UPDATE... Meh. It looks like the new account (not using microsoft sync) doesn't allow search facility - its might be that its re-indexing but at present I can't search for emails in the 'new' account.
UPDATE 2 .. OK it worked for a while, but then sync failed again, so back to square 1.
Would be nice to have a proper fix for this...
UGH, @Tim Sharpe!!! That sounds horrible. Well, I have stopped trying to use Outlook, which is very sad, but I have a workable system using webmail. Because my email account is not a Microsoft account, it won't let me click to add an email to Onenote, but I have learned to just take screen shots of the email and paste it into my Onenote. That is working so well, and I am back on track with my way of organizing certain emails that I am abandoning any attempt to go back to Outlook.
I like my Macbook. As a lifelong PC user, this has been an easier switch than I thought. (I just wish there was a built in paint program like Windows Paint 3D; that was amazing!) I also like my Microsoft 365 home subscription and will likely die before I cancel it. I wish my Mac worked better with 365, but I'm good right now.