Outlook for MAC is not syncing sent folder for IMAP account

Anonymous
2022-02-23T01:00:04+00:00

Hello,

Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.

The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.

I would appreciate any ideas on how to fix this. Many thanks for considering my request.

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

73 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-10-02T14:15:15+00:00

    Helpful - this "trick" is useful workaround and ensures that Outlook correctly syncs sent messages via IMAP so that the sent email is visible on all devices.
    Microsoft's failure to address the underlying issue remains woeful!!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-17T21:06:58+00:00

    Same problem here. This is really embarrassing seeing how long such an essential feature is just utterly broken.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-11-29T12:42:27+00:00

    Just turn of the "sync with Microsoft Cloud" option before adding IMAP account and you should be fine.

    Takes me hours of googling -.-

    Thanks guys.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-12-09T09:27:25+00:00

    No unfortunately not. First it seemed to work, sind Dec, 2nd, mails are not showing up in sent folder

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-12-15T00:16:42+00:00

    Works as expected when during account creation in Outlook, you manually set provider details and unselect option to sync with Microsoft Cloud

    Was this answer helpful?

    0 comments