Outlook for MAC is not syncing sent folder for IMAP account

Anonymous
2022-02-23T01:00:04+00:00

Hello,

Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.

The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.

I would appreciate any ideas on how to fix this. Many thanks for considering my request.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-01-24T21:01:33+00:00

    Same issue here. I found a work around in the accounts setting.

    Went to "more options" and changed from incoming server to user name and password,.

    It seemed to work and completed a sync, but this option will not same and reverts the minutes you press "ok>

    It is really annoying that my sent items will not sync normally.

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  2. Anonymous
    2023-01-13T19:16:03+00:00

    I reported this issue right when new outlook came out, they tried to fix it and nothing happened. They said engineers were currently working on it and should be fixed in about a month or so... been years and nothing. Also Microsoft have the worst customer service, you use to talk with people in India now you have to chat and same results.

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  3. Anonymous
    2022-12-21T15:47:16+00:00

    But if I do this, I will lose all sent emails, which have not been synchronized yet. Any other idea, please? First time I need to sync all sent emails and then I can create new account.

    Thank you a lot.

    Michal

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  4. Anonymous
    2022-12-15T00:16:42+00:00

    Works as expected when during account creation in Outlook, you manually set provider details and unselect option to sync with Microsoft Cloud

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  5. Anonymous
    2022-12-09T09:27:25+00:00

    No unfortunately not. First it seemed to work, sind Dec, 2nd, mails are not showing up in sent folder

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