Outlook for MAC is not syncing sent folder for IMAP account

Anonymous
2022-02-23T01:00:04+00:00

Hello,

Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.

The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.

I would appreciate any ideas on how to fix this. Many thanks for considering my request.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2022-10-02T14:15:15+00:00

    Helpful - this "trick" is useful workaround and ensures that Outlook correctly syncs sent messages via IMAP so that the sent email is visible on all devices.
    Microsoft's failure to address the underlying issue remains woeful!!

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  2. Anonymous
    2022-09-05T18:41:47+00:00

    this is an awful solution ie lose all sent mails just to recover a broken mapping by MS! honestly the products are getting worse and worse...

    I can clearly see on my side that the "New" outlook for me stopped syncing "Any" IMAP folders on or after the 26th July, I am still trying to get the best way forward to syncing all emails to my server account without data loss, this is absolutely unacceptable from any modern software company, switching to legacy mode loses all new data / emails that have been moved to IMAP directories, what a complete mess! I am in a good mind of finding out how best to bill my time back to MS in order to rectify this mess while i consider moving to a newer email client that is more robust.

    Proof that outsourcing software development is more costly to the end user!

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  3. Anonymous
    2022-08-20T07:50:52+00:00

    I Have the same issue on Monterey 12.5.1
    I did the update on outlook a couple days ago to version 16.64 and i don't see my sent items.

    I use outlook for work and not for fun

    Thank you in advance

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  4. Anonymous
    2022-08-19T13:28:15+00:00

    Just tried the Beta of 16.65 (22081605), and this is still not fixed.

    Come on, Microsoft!!

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  5. Anonymous
    2022-05-01T14:55:49+00:00

    I was in touch with Microsoft this morning and was given this solution:

    Delete the IMAP by going into Outlook>Preferences>Accounts, highlight the account, and remove using the - box in the lower left corner.

    Reinstall your IMAP account WITHOUT using Microsoft Cloud by following these directions:

    If you don't wish to take advantage of Microsoft Cloud, you can add an account without it using the following instructions.

    1. Click Tools > Accounts... > New Account... (+ dropdown).
    2. Type or paste in the email account you want to use and click Continue.
    3. Click the Not IMAP? link at the top right of the window.   **Note:**POP accounts won’t be able to be selected because they do not sync with Microsoft Cloud.
    4. Turn off Sync with Microsoft Cloud by clicking on the toggle, select your desired email provider, and click Continue.   **Note:**Office 365 and Outlook.com accounts won't be able to be selected because they require Microsoft Cloud.
    5. If your browser window opens, follow the instructions to allow access of your email account to Microsoft Outlook until your account has been successfully added. This usually includes entering your email address and password as well as allowing Microsoft access to your account to allow for syncing.
    6. Click Allow if you're asked to allow the page to open Microsoft Outlook.
    7. Your account is now added. You can click Add Another Account or Done if you're finished.

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