After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-05-24T03:36:45+00:00

    double nope

    Confirming both Janice and your observations, sigh...

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  2. Anonymous
    2023-05-24T03:56:07+00:00

    Janice, open your Yahoo inbox, then click Rules at the top of the page.

    Click Edit rules (there may be none there - that's OK. Select IMAP or Exchange from the left column (I did both) then click the + at the bottom.

    You will get a generic rule that may look like this -

    Modify it using the selection pointers in each field to look like this.

    Give it a title (optional), fill in your Yahoo email address and whatever you named your new email folder in Exchange. Ensured enabled is checked. Click OK.

    Didn't' seem to work at first maybe because the first attempt at this Rule was made on my POP account. So I did it again on both Exchange and IMAP. Nevertheless we shouldn't have to go through all this if Yahoo was severely broken.

    Hope this helps.

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  3. Anonymous
    2023-05-24T13:40:58+00:00

    FWIW, I was doing some poking around today and here are some tidbits I found. This may explain why Outlook is having issues. It seems there are a lot of changes going on at Microsoft right now and perhaps support for Yahoo mail has fallen by the wayside? I didn't see anything in the May 23rd Mac update below that would be causing an issue, but in the May 16 update they introduced Outlook Profiles. This was a few days before I started having/noticing issues, even though I'm running a much older version of Outlook. I'm guessing something has to be changing behind the scenes to support these new features that may be breaking older versions as well?

    In case you're curious about the new Outlook Profiles feature, I included a link to that as well. I believe it is only available if you are using the "New Outlook", not the "Legacy View". I'm not a fan of the New Outlook and don't use it at home, but my work computer started up with it automatically after the last update even though it was previously set to Legacy View.

    I also saw an article where the Windows version of the Outlook app is also being updated to be more in line with the web version. At the time of the article (April 5, 2023) it only supported Microsoft accounts and Gmail, but not other third-party email services. Those are in the works. Could possibly be the same with the Mac release? That would explain why my Exchange account was unaffected, but my AOL and Yahoo accounts were.

    Outlook Release notes

    May 23, 2023

    Version 16.73.1 (Build 23052000) Resolved issuesOutlook

    • Mail: Fixed an issue where the undo button in toast is not clickable.
    • Search: Fixed a highlighting issue for the first search suggestion.
    • Calendar: Fixed an issue where calendars become unchecked in some cases after restarting the app.

    May 16, 2023 Version 16.73 (Build 23051401) Feature updatesOutlook

    • Introducing Outlook Profiles: For a much-improved multi-account experience within Outlook.
    • Support for Aliases: Your Outlook account's additional email addresses can now be used to send emails.
    • Folder Item Count: The total number of items in a folder can now be seen by right-clicking the folder name.

    Resolved issuesOutlook

    • Fixed a crash that occurs when setting calendar sharing permissions.
    • Fixed an issue with applying default sensitivity label to mail and calendar items.
    • Fixed an issue where events more than one year in the future don't appear on the calendar.
    • Fixed a calendar issue where two event compose windows are shown when opening room finder from the event compose popover.
    • Fixed an authentication issue with IMAP and iCloud Accounts.

    Profiles in Outlook for Mac

    https://insider.microsoft365.com/en-us/blog/profiles-in-outlook-for-mac

    Outlook for Windows Article

    https://pureinfotech.com/microsoft-new-outlook-app-windows-11-preview/#:~:text=The%20new%20Outlook%20app%20for%20Windows%2011%20(and%2010)%20is,without%20a%20Microsoft%20365%20subscription.

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  4. Anonymous
    2023-05-24T14:27:43+00:00

    Microsoft please fix this issue - very frustrating!

    It seems that many users experience the same issue. Yes I have tried removing the account, restarting the computer, then putting the account back in. It does not fix the problem.

    Thanks

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  5. Anonymous
    2023-05-24T14:37:10+00:00

    So mine has been doing this for almost a week. This is my 2nd post and update. I removed Yahoo from Outlook for Mac last night, and once again deleted Outlook cache and shut down my machine.

    I updated my MS 365 for Mac this morning 5/24. I then added Yahoo back in. I let it do its thing and it appeared to be working and it was updating with new messages and matching the Yahoo web portal. As Outlook for Mac was updating my other folders, I started testing by deleting read email, and shortly after, entire inbox disappeared again.

    This time however, I am not receiving synching errors. The inbox and contents disappears and starts synching from scratch all over again.

    So the latest update that appeared 5/23 doesn't fix the problem. The screen capture below is the latest version.

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