After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

329 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-05-23T20:14:34+00:00

    Yahoo is still junked up but I created a workaround (alluded to by others) to save my sanity.

    My Outlook for the Mac contains 2 accounts: the now screwed up Yahoo (epix.net) account; and an Exchange account for my Outlook.com mail.  My Outlook account was never disturbed by the Yahoo craziness. So after getting all my Yahoo folders straightened out in offline mode I created a new folder in my Exchange account called “Epix Inbox”. Then I moved all of my Inbox (Yahoo) mail I wanted to keep into the new Exchange folder and deleted anything remaining.

    The next step was to create a Rule in my Yahoo inbox to move all new Yahoo emails into my new Exchange folder (Epix Inbox). I followed up by moving other Yahoo folders containing mail I wanted to keep to the protection provided by Exchange.

    Long way around the horn perhaps, and definitely not the solution, but it works fine. Plus it was an opportunity to do some long overdue email cleanup. If even Yahoo fixes this, I not sure I would ever trust them again as I am now convinced this is a Yahoo problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-05-23T22:48:59+00:00

    It'll be interesting to see if the new Outlook update that I saw just now, 16.73.23052000, will take care of this fiasco! Fingers crossed...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-05-23T23:10:44+00:00

    RobertPearson7 says NOPE up above.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-05-23T23:57:43+00:00

    double nope

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-05-24T00:45:30+00:00

    @RetiredGeek: I also have an exchange email address feeding into my Outlook, and I'm thinking of doing what you did. I've just copied my Yahoo inbox to a new inbox folder I set up under my exchange account - no problem! I'm going to copy the rest of my folders to that account as well. When you get a sec, can you explain how to set up the rule you mentioned, as in, step-by-step for someone who knows nothing about rules?

    Much appreciated!

    Was this answer helpful?

    0 comments