After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2024-03-03T20:22:20+00:00

    @rocleaner, et all - The problems we all are facing seem unique to onlyOutlook on the Mac. I am running “Classic” Outlook on my Windows 10 system (not called Legacy in Windows world) with absolutely no problem with Yahoo/AOL folders ghosting and I can run rules, move mail folders between accounts and use all the other customizing functions. Anything I do in Outlook on my Windows machine synchs correctly with my Mac. I have read that Classic Outlook for Windows will be around for a long time.

    Clearly, Legacy Outlook on the Mac has one foot in the grave and M$ is about to bury it. M$ just hasn’t posted the obit yet. Plus, there is no love lost between Apple & M$ and I suspect the number of Apple Outlook users pales compared to Windows users. Not worth it to M$?

    So Microsoft’s solution for us Mac users is migrate to their crippled and work in progress New Outlook while we take your $$ for MS365.

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  2. Anonymous
    2024-03-04T19:53:22+00:00

    I received an email yesterday from you through the Microsoft Community. It was a reply from Mr. Nadella stating that Microsoft knew as of May 2023 that Yahoo and AOL email addresses would no longer work with with Outlook Legacy or the New Outlook for those using MS 365 for Mac. I flagged this email and with all the syncing, disappearing and duplicating emails, it is gone. How convenient.

    Just want to confirm with you that I wasn't just seeing things. Please resend Nadella's response. I am quietly outraged that after all this time. . . . Finally someone comes clean. Given that Outlook for many of us devoted MS users is a large component of MS365. . . . We should receive compensation for the money spent between May and now for a subscription product sold to us under "knowingly" false pretenses.

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  3. Anonymous
    2024-03-04T19:54:13+00:00

    Am I mistaken. . . . Was the response from Nadella sent to ROCleaner.

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  4. Anonymous
    2024-03-04T21:44:05+00:00

    Am I mistaken. . . . Was the response from Nadella sent to ROCleaner.

    Yes it was. But the response was not from Satya. It was in response to an email addressed to him and answered by an employee.

    I believe RetiredGeek also had responses and phone calls following his email adressed to Satya Nadella.

    If you lost emails you can read everyhing on the forum. It's all there and does not require that you retain all the emails you get.

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  5. Anonymous
    2024-03-05T01:27:50+00:00

    As I reported earlier, after emailing Mr. Nadella, I received “still under investigation” responses from level 3 support.  Today, I received the email below from level 3 support. But first I remind everyone the issues are only related to Outlook on the Mac.  None of this stupidness exists in either the Classic or New Outlook on Windows systems.

    Service Request: 7035448699

    Hi Joe,

    We hope this message finds you well. We are writing to inform you about some limitations and ongoing issues with our Outlook services, specifically related to IMAP accounts.

    1. Import/Export Limitations: Currently, we are unable to support the import or export of data on the new Outlook platform.
    2. IMAP Account Rules: The creation of rules for IMAP account emails is not supported at this time.
    3. Folder Movement: It is not possible to move folders from one IMAP account to another. However, you can move specific emails from one folder to another within two accounts.
    4. Syncing Issues: We are aware of syncing issues with IMAP accounts in legacy Outlook. This is a known issue and is currently under investigation by our technical team.

    We understand that these issues may cause inconvenience, and we appreciate your patience as we work diligently to resolve them. We will keep you updated on our progress and notify you once these issues have been addressed.

    Please find the below given link for your reference

    IMAP Yahoo and AOL accounts might experience issues with re-syncing folder content - Microsoft Support

    Thank you for your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to contact us.

    Regards,

    Ritika Dhawan
    Support Escalation Engineer
    Customer Service and Support I Technical –T3

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