After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

329 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-06T23:26:37+00:00

    Last week I had numerous chats with MS second level support and a clean install of Outlook on an installation package they sent me the outcome of which was that legacy for Outlook for Mac is broken. They acknowledge that and their work around is the use of New Outlook which I find unusable for my purposes. They informed me that they will escalate and try and accelerate a fix and would contact me once a week to provide progress - which of course they have not done! Go figure! It's Microsoft!

    I am currently using Spark which I am quite enjoying. Its different and requires some getting used to. But it's very responsive and so is the support who I have been in touch with to learn how to use and set up. They are a Ukrainian outfit and their enthusiasm and drive to succeed shines through.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-10-18T06:58:37+00:00

    @Rocleaner: Thanks for your post about your experience.

    I assumed the new "look" changes a lot of things, since once you turn it on, you have to set up your accounts again on the new look and re-authenticate them. So Yahoo might work, however I don't touch the new UI, basically because they drive me crazy with the cloud version of the good old and working local services. Todo, Notes. I won't use the online one ever. Never. I want my notes and todo to be specific for mailboxes, accounts. And won't use a shortcut on an application that will open up a service within a browser ever! That is why you made the app, to make the service have local features! If I want to use online services then I open up browser, go to azure, m365, wherever. That is not why we use outlook application at all!

    So my current solution to use browser for Yahoo and outlook for everything else. Ohh and I keep forgetting it but I'll make a ticket for yahoo support about this one day finally and want them to acknowledge the issue and start kicking Microsoft's door about the issue if MSFT is the owner of the issue and not related to Yahoo services.

    But any time a questionnaire comes up with MSFT services asking would I recommend their product I will keep choosing No, until they fix the issue. This issue is very old now, and still only end users talking about it only on the forums here which is very frustrating.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-10-25T16:26:21+00:00

    It's the end of October - 5 months after my initial post starting this thread. Outlook Mac is up to 16.78.2 and the problem still exists!!!

    This is ridiculous.

    I was looking for Outlook alternatives and got sidetracked. I am going back to finding an alternative. I will post my findings here, if anyone cares.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-10-25T16:39:54+00:00

    Still following

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-10-25T21:53:09+00:00

    Please do let us know. I can't tell you how frustrating it is to (supposedly) download emails from my Yahoo account to Outlook, only to get the spinning "Downloading" notification when I open them.

    Was this answer helpful?

    0 comments