After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-06-23T02:04:27+00:00

    Yes, I had that same problem several weeks ago with it not recognizing my password. When this whole problem of continuous re-syncing started, I assumed there was a problem with my account, so I disconnected IMAP, and then when I went to reconnect, it kept telling me there was a problem with my password. I had to contact AOL support to fix it. I never really understood the problem, but the agent did as soon as I contacted them.

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  2. Anonymous
    2023-06-23T12:37:24+00:00

    I had actually received an email from AOL on May 25 that my inbox would have, "a new look and feel and had been updated with innovative features". Perhaps that is where Diane heard it as well?

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  3. Anonymous
    2023-06-23T12:45:33+00:00

    I just installed version 16.75.23062100 from the Beta channel this morning. It was still synching when I left for work so we'll see how it is when I get home. What's odd is the amount of time it is taking to synch everything up in Outlook. When I added my accounts to Apple Mail all my years of messages, some going back to 2008 or more) showed up in a matter of minutes. This morning Outlook was only showing me messages from the last two years in my inbox and my subfolders showed as loading when I looked at them. Not sure why it takes so long for Outlook to sync compared to Mail.

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  4. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2023-06-23T20:49:30+00:00

    Not sure why it takes so long for Outlook to sync compared to Mail.

    If the account was added as a cloud sync account, it would be due to that. If you added it as an IMAP account (need to click Not Yahoo when adding it), it might sync faster but you won't have the calendar & contacts synced.

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  5. Anonymous
    2023-06-24T12:29:51+00:00

    Diane, I was pretty sure when I set things up in Outlook that everything was set up without Microsoft Cloud Sync as I didn't see the need to have everything on Microsoft's servers when it already sits on AOL and Yahoo's. Just to be sure though, I removed the AOL account last night, re-added it and made sure I selected the IMAP option when I did..

    As I said, I installed the beta update yesterday morning and let the computer sit to sync. I checked at lunch time which was about 5 hours later to see how things were going and Outlook had crashed. So restarted it and let it sync until last night. Again Outlook crashed sometime during that time. I restarted the entire computer and relaunched Outlook. Things were still loading slow, so that's when I removed/re-added the account to make sure it was not set to Microsoft Cloud sync, which it is not. I let it sit overnight and this morning my folders are still not loading. Most are empty and. my inbox, which had mail in it back to 2022 when I went to bed, is now only going back to January 2023. I'm thinking that means that is still doing the resynching somewhere along the line and the folders are reloading. The New Outlook doesn't have an activity window so I can't tell what is going on in the background like I could in Legacy Outlook.

    If New Outlook is working for some of you, what are the exact steps you are taking when adding your accounts to get them to work, because it sure isn't working for me?

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