After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-05-24T14:38:35+00:00

    @RetiredGeek: Thanks very much for the step-by-step instructions. I set up a Rule for my IMAP (yahoo mail) account, but it didn't seem to work, even after closing Outlook and my web mail and reopening. In addition, one (unimportant) email in my yahoo account disappeared into the ozone. So, I deleted the rule for now and may try it again by setting up the same rule for IMAP and Exchange. I'm just a little leery to mess around with this too much because my exchange account is linked to a client of mine.

    In the meantime, I have all my other yahoo email folders copied to the exchange account for "safekeeping" and will file new emails as they arrive in 3 places - in my yahoo online folders, in my Outlook mail folders, and in the exchange folders I created. That way, I can allow the yahoo-Outlook syncing circus to carry on without sweating it, knowing I have everything important filed in the exchange folders.

    Fortunately, I don't get a ton of important emails every day - just a handful most days.

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  2. Anonymous
    2023-05-24T16:11:06+00:00

    Yes, when I updated, Outlook, without my permission, went to NEW OUTLOOK, which is ****. I lost all my organizational folders filled with emails. This is nonstarter and I was furious. I didn't realize at first that it was NEW OUTLOOK. Once I did, I ditched it and went back to Classic. The Mac has always been the bastard stepchild for Microsoft.... the numbers as compared to windows machines just aren't there. So I assume if it is a Microsoft issue as you suggest, then it ill be a while before it is fixed.

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  3. Anonymous
    2023-05-24T16:59:16+00:00

    Hi Janice, when you do the rule again make sure the little enabled box is checked. It is easy to overlook. See the first screen shot I sent to see what it looks like. Joe

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  4. Anonymous
    2023-05-24T17:23:06+00:00

    I am having the exact same issue since updating to Outlook 16.73. This is occurring on my Yahoo mail and ATT mail account which runs on the Yahoo platform.

    This needs to be fixed - so very frustrating.

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  5. Anonymous
    2023-05-24T20:04:58+00:00

    Hi again RetiredGeek ... the enabled box was definitely checked, so I'm sure I probably did something else wrong. I've also just discovered I can't move emails from my Outlook inbox to two separate file folders (one in the IMAP account, the other in the exchange account). So ... not sure what I'm going to try next. I suspect that in addition to all the complications we all have in common here, I'm over-complicating my own situation!!! Anyway, appreciate the help!

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