After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2024-02-25T04:57:40+00:00

    A few days ago, I emailed Microsoft CEO Satya Nadella and briefly summarized the problems we have all encountered here with both the Legacy and New Outlook for the MAC over the last 9 months. I included a link to this community forum and asked that someone review/address the problems.

    Today a Microsoft Support Escalation Engineer - level 3 called.  I’ll briefly summarize our discussion as follows.

    Legacy Outlook for the MAC

    I explained the ghosting folders issues that started last May with Yahoo, AOL, AT&T, etc. accounts and that many fixes and ideas were attempted by users with no solution yet. I often referred him to our forum for details. While there was no direct response from Microsoft, we did learn indirectly the fix for folder ghosting was to use the free New Outlook for the MAC. Some of us tried that (including me) but not everyone is/was willing to do so because the New Outlook is crippled.

    New Outlook for the MAC

    While I could have covered several issues here, I focused on the 3 most critical (IMHO);

    1. Unable to move or copy folders or emails between accounts i.e. my Outlook (Exchange) and Yahoo account.
    2. Rules not supported in Yahoo account and sometime don’t work in Exchange account.
    3. No Export option (it’s grayed out)

    While the technician seemed to record all of the above, he only offered that the New Outlook was still work in progress.  He believes in time they will be corrected. I reminded him it’s been 9 months now.

    Nevertheless, my impression was this is the first time this engineer has ever heard any of this. He said he will review the issues I presented today and those documented in our Community forum with the engineering team. He did not ask for what version of Outlook I was running. He said he would get back to me next week.

    I concluded in 9 months no one from Microsoft ever responded or provide direction to our frustrations leaving many, many customers to their own devices, losing productivity, and jumping through frustrating hoops. This was unacceptable.

    So, we will see. I’m not holding my breath.

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  2. Anonymous
    2024-02-21T07:38:33+00:00

    Hallo again Sudhanshu,

    Just wondering if your computer has an Intel or the latest Mac silicone and what version of macOS you are running. Perhaps thats the reason the port change does not work in all cases.

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  3. Anonymous
    2024-02-20T23:07:28+00:00

    Fix didn't work for me either. Best bet is to use the Mac Mail app to manage emails. The accounts are already set up in System Preferences, just need to toggle the mail on . It syncs fine with Yahoo, which allows the one-way sync to work with outlook should you choose to keep using it.

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  4. Anonymous
    2024-02-20T22:53:52+00:00

    Hallo Sudhanshu,

    Thanks for the heads-up. Better than MS!

    Reading the posts this seems to work for some. Did not work for me. I will try again and maybe reinstall Outlook (again!) and see if it makes a difference.

    Best Regards ........ Ronnie

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  5. Anonymous
    2024-02-20T19:32:45+00:00

    switching to the 587 port has not resolved for problem for me. The Create Folder errors stopped, but the server reloads continue and the sync only works one-way: Yahoo to Outlook.

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