After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2024-05-27T23:49:25+00:00

    Regarding the multitude of problems with Outlook & Mac such as syncing, re-synching, inability to receive/send emails, etc. There has been discussion by various support staff to "solve" our problems by changing the server settings for accounts in Outlook. There's a post from Sudhanshu describing changing our imap & stmp port settings . It made no sense to me since "imap" server has always been for incoming & "smtp" has been for outgoing mail. Since the "old" settings didn't work most of the time, I reversed the imap & smtp servings I'd used forever to the "new" ones . It didn't work. So rather than occasionally getting mail by OUTLOOK for some of my 4 accounts, I'M GETTING NONE and must use Yahoo to check my mail.

    BTW, has anyone ever solved the issue of finding the "Missing" folders that occurred when transitioning to Legacy? I've wondered if they could be recovered in Time Machine, but haven't had the time to research it.

    One last question..... Has anyone heard discussion of a possible Class Action lawsuit against Microsoft over all this mess? We were taken for a ride, for sure and many have suffered a lots of both financial and non-financial losses as a result of this fiasco. If a class action lawsuit against Apple for its keyboard problems succeeded, I'd think this is a far more widespread issue.

    Pat Smart

    (sometimes my retired legal brain just can't help itself asking such questions)

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  2. Anonymous
    2024-03-21T06:02:22+00:00

    Great! I hope we can get some wider coverage of the problem and shame MS into finally doing something.

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  3. Anonymous
    2024-03-21T01:11:13+00:00

    Not sure it will make any difference, but there was a review of Office for Mac vs. Microsoft 365 on MacWorld today. I found the author's email and apprised her of the syncing issue and suggested since she is reviewing Microsoft's products for Mac, she should be aware of this ongoing issue as well as the hobbled New Outlook that is missing many features of Legacy Outlook. Maybe it will do some good. Fingers crossed.

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  4. Anonymous
    2024-03-14T05:13:00+00:00

    Today, Microsoft Level 3 Support called and we spent about an hour on the phone interacting via Microsoft Quick Assist for the Mac. 25 minutes of the hour was installing, downloading multiple updates and configuring MS Quick Assist.

    The tech created a test folder and emails and basically went through/duplicated my complaints regarding New Outlook for the Mac. Also, she went through the various system settings etc., confirmed there is no export option in New Outlook and rules only work in exchange accounts.

    Since folders can’t be moved between accounts she said to create a new folder in the target account a copy (or bulk copy) individual emails into the new folder.

    She assured me all these issues are being actively worked on in addition to the ghosting folders (AOL/Yahoo) problem in the Legacy Outlook for the Mac. 

    This is the most direct interaction we have had with MS since this problem started last May. Should we have hope?

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  5. Anonymous
    2024-03-12T11:28:31+00:00

    But then aren't you paying Microsoft for a license for Windows and a license to Office for Windows, as well as paying for virtual machine software, all just to run Outlook for Mac?? Why not just run Mail on the Mac or new Outlook (and I am running legacy Outlook because while the Yahoo situation in annoying it isn't a crucial email service for me anymore).

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