After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-06-01T01:27:17+00:00

    I have Outlook for Mac and am having all the same problems as everyone else, but only with my yahoo account, not gmail. I did find a simple temporary solution for the inability to delete emails. If I hold the down the shift key and then delete emails (with the shift key held down the entire time), the emails will actually delete without the whole inbox emptying or the emails reloading on the next sync. This doesn't work to move the emails between folders, but it does work for deleting them. No solution yet for removing the duplicating folders, which seem to happen if your emails all disappear from the inbox after you try to move or delete one, and then resync.

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  2. Anonymous
    2023-06-01T00:12:11+00:00

    Amazing! Thanks so much!

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  3. Anonymous
    2023-05-31T22:47:41+00:00

    I am having the EXACT SAME issues as you all, with the exact same Outlook behaviors

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  4. Anonymous
    2023-05-31T22:34:13+00:00

    I logged into my Microsoft account and found chat in contact us search.

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  5. Anonymous
    2023-05-31T22:27:41+00:00

    Thanks for this, BrianSorrick, and thanks to everyone who continues to contribute to this thread. We need to keep it alive till the issue is resolved. I can't believe how much time I'm spending now chasing my email tail back and forth between my Yahoo account and my Outlook for Mac inbox and folders. It's insane.

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