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Hi,
I am using the "new" Outlook for Windows. It seems that it is no longer possible to move a folder from a shared mailbox to the favorites folder. This used to be possible in the "old" version. Is this feature gone or am I overlooking something?
Thanks for your help.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You're likely adding the 'contact' rather than the shared mailbox. This is not the same. The contact shows sent/received messages for that contact, not the items in the shared mailbox inbox.
New Outlook allows me to add the shared mailbox to my favorites, but what I really need to do is just add the inbox from my shared mailbox to my favorites as it have all of the Categories we use within the shared mailbox. Can this be added?
You are likely cotrrect, however it only gives me one choice, doesn't give any indication if it is a contact or a folder. Makes sense why I couldn't figure out what it was showing me. The functionality still appears as useful as not having it at all. Why they didn't simply add a menu option for 'add to favourites' from the 3 dot menu that appears when highlight on folder. That would be clear. Sure I read that was the plan to address this, but seems that has not been followed.
Hi Microsoft team,
In 2023 you acknowledged that we not able to move shared inbox to favourites. Question now in 2025, is this feature available yet?
This is critical in my business as the teams work on shared mailboxes to service our clients
Hope to hear back with a solution.
Thanks
You can now (with the new version) add the inbox of a shared mailbox to favourites. Clicking on the three dots to the right of the inbox folder name and then clicking 'Add to Favourites'. There appears to be a caveat though, the shared mailbox MUST be an actual 'Shared' mailbox, and not simply a 'User' Mailbox that you have access rights to (even though they will both show under the 'Shared with me' folder.