'File' and other toolbars in new Outlook 2023

Hi Tina Šimunić

Thank you for getting back and for providing that information.

Since you have a business license on Microsoft 365, I will move this thread to the business category. In this way, the experts who support Office products for business will be able to provide more information on how to resolve the issue. As much as I'd love to help, it's beyond my expertise as I've only been trained on personal accounts/licenses. We want you to get the answers you need to solve your problems. Please wait for the next expert to answer your question.

We appreciate your understanding.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

Hi Reynaldo,

I'm using M365 business package.

I think that I figured out what is the 'problem'. The thing is that an user cannot see all toolbars once the new Outlook launches, but when he opens an individual message.

Regards,

Tina

Hi Tina Šimunić

Thank you for posting in the Microsoft Community forum. I hope you're doing well.

Based on your description, it seems to be that you need help on where to find the File tab and other toolbars in the Outlook application. Let's work together to find the best solution to this problem.

I would like to ask you some questions to better understand the problem;

• Can I find out the exact product information of your Office program? Is it Microsoft 365 Family/Personal or Business? See this article for instructions: About Office: What version of Office am I using? - Microsoft Support
• Is this your first time using the Outlook application?
• Can you provide us a photo or screenshot of the Outlook application icon you are using on your computer? I am suspecting that you are using the new Outlook, so I need to further verify.

I look forward to your reply.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator