Outlook stuck on synchronizing folders

Anonymous
2023-06-26T16:15:19+00:00

Just installed a new workstation and the user is not receiving emails. At the bottom there's a bar that says 'synchronizing inbox' - I've tried the IMAP settings to unsubscribe from the folders and also tried unchecking the microsoft cloud setting but still nothing. When I click details in send/receive it says 6 minutes remaining but it's been stuck there for 2 hours.

Help!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-07-12T21:59:30+00:00

    Katherine's steps worked for me here in July 2025.

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  2. Anonymous
    2025-07-17T22:07:05+00:00

    My Outlook just started hanging up on synchronizing late yesterday afternoon. I followed your instruction to just do Inbox. However, now it is hanging up on Folder: Inbox Check for new mail. Luckily it did send my outgoing mail before it went to this step, but it is bringing the new mail in. I find if I cancel the process, close outlook and restart the computer. Outlook does work correctly the first time I do the send/receive. Any ideas?

    Pris Truesdell

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