Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2023-06-25T06:43:56+00:00

    I cannot access Outlook from the web. Please fix as soon as possible.

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  2. Anonymous
    2023-06-25T06:38:16+00:00

    Can't open my email since 6 hours ago. Just keep getting "Error 500 Something went wrong"

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  3. Anonymous
    2023-06-25T06:36:42+00:00

    I am having the same problem since this morning (Sydney time). Tried multiple devices and my Samsung phone and cannot access my emails (Hotmail) at all.......

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  5. Anonymous
    2023-06-25T05:26:39+00:00

    I am unable to access to my personal email, I keep getting error 500: something unexpected went wrong. I am not sure what's the issue, I have tried deleting my cookies and cache, opening my email from a different browser, opening my email from a different device and the results are all the same. Is is a problem from Microsoft's end or from my end?

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