Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2023-06-27T19:04:27+00:00

    I don't have the teams app on my ios device. I can get to outlook on my outlook app on my phone but I can't get to outlook.com on my laptop. I don't have teams on my laptop so what is the problem with that?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-06-27T18:01:43+00:00

    I have the same issue. No idea how to resolve it. I see nothing in my settings about a Teams app

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-06-27T17:22:11+00:00

    Buenas tardes. No he podido iniciar sesión en mi laptop para recibir y/o enviar correos en mi cuenta de Outlook. Ya eliminé la sync de contactos con teams, pero el problema continúa. Constantemente se despliega un mensaje de "Refreshing". Ya lo he hecho varias veces y sigue sin funcionar. Por favor ayuda.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-06-27T17:06:07+00:00

    Our Teams is missing both the dial pad and calendar along with Status is Unknown? How can we fix these since we are no longer able to make telephone calls in Teams?

    Was this answer helpful?

    0 comments