Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2023-07-18T00:42:22+00:00

    Hola,

           tengo mas de 60 días que no puedo recibir mis correos electrónicos, aparentemente por la duplicidad de contactos... ya seguí las instrucciones arriba mencionadas, pero resulto imposible, solicito su apoyo,

    Slds,

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  2. Anonymous
    2023-07-17T09:30:08+00:00

    I think my problem would be resolved if, on startup, my computer opened Microsoft (save password) and One Drive (saved password) without me being required to find, open and log in to each of them manually.

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  3. Anonymous
    2023-07-17T02:43:11+00:00

    Exact same situation for me...

    Same here, I'm not receiving emails but junks do appear. Able to send. Upgraded to home premium thinking to get more space but no luck.

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  4. Anonymous
    2023-07-16T13:24:47+00:00

    My laptop is telling me that OneDrive isn't connected.

    I cannot access my work or hotmail emails using Microsoft Outlook
    Microsoft Teams appears to be not working too (I don't use it)

    I do not currently have Microsoft Teams or email access on my phone

    Seems counter-intuitive to install anything on my phone to help UNSYNC duplicate contacts

    Am I missing something, here?

    Cannot access anything from OneDrive or my Email

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  5. Anonymous
    2023-07-12T07:42:17+00:00

    I have followed these steps but I found my device wasn't synchronised already.. what is the issue now ?

    If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

    How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People.Image

    1. Turn off Sync using “Sync my device contacts” toggle
    2. The device contacts in Outlook will be automatically deleted in a few days.
    3. We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

    Alternative option to manually Delete Device Contacts Sub-Folder

    Was this answer helpful?

    0 comments