Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2023-05-22T18:24:28+00:00

    tengo el mismo problema, el ultimo correo que recibí es del 28 de abril y luego nada.

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  2. Anonymous
    2023-05-19T01:24:50+00:00

    did not have team installed but installed to make sure it wasntsomewhereelse and have everything shut off no sync and still not able to receive emails

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  3. Anonymous
    2023-05-18T22:08:21+00:00

    Greetings - With a fair amount of shame and embarrassment, I am sending this follow-up to report the problem I previously reported was self induced. :(

    It seems I changed my password recently, and was entering the wrong password when trying to access my Hotmail account.

    Apologies to all for any inconvenience. Now, if you will pardon me while I go hang my head in shame.

    (rb)

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  4. Anonymous
    2023-05-18T21:37:46+00:00

    Good day - I have a similar problem with my Hotmail e-mail. Similar in that I cannot send or receive e-mail using my Hotmail account on my mobile device (Apple iPhone 14). However, I am not 100% disabled by this problem.

    I can indeed send and receive Hotmail on my desktop computer (Mac). Please provide any guidance you can to help me resume Hotmail e-mail communications via my mobile device. I do not have the Teams app installed on any device.

    Thank you. rb

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  5. Anonymous
    2023-05-18T18:08:44+00:00

    I don't have Teams on my mobile device, so this doesn't help at all.

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