Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2023-06-10T19:41:25+00:00

    I cannot access to my Outlook account also does not show me “Sync my device contacts” in Teams app just shows me blocked contacts.

    it shows me that:

    UTC Date: 2023-06-10T18:38:24.005Z

    Client Id: 7CEDC96F95824E20BA96B8AD41341B1D

    Session Id: 95afcd91-9445-4b1f-83cb-fee6056d0ba2

    Client Version: 20230602011.16

    BootResult: configuration

    Back Filled Errors: None

    err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException

    esrc: StartupData

    et: ServerError

    estack: Error: 500

    at Object.b [as createStatusErrorMessage] (https://res h3.public.cdn.office.net/owamail/20230602011.16/scripts/owa.mailindex.js:2:265063)

    at https://res-h3.public.cdn.office.net/owamail/20230602011.16/scripts/owa.mailindex.js:2:264225

    st: 500

    ehk: X-OWA-Error

    efe: DM6PR07CA0082, YT4PR01CA0208

    ebe: DS0PR17MB6744

    emsg: UserHasNoMailboxAndNoLicenseAssignedError

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  2. Anonymous
    2023-06-08T05:02:48+00:00

    Starting today 6/7 (now 6/8 on the east coast), I cannot successfully login to my hotmail account - the web page freezes at the blue envelope symbol without opening. I don't believe that it is this duplicate contacts issue (just started today!) - and I've checked and enabled all scripts to function in the uMatrix add-on to Firefox.

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  3. Anonymous
    2023-06-08T00:35:51+00:00

    为什么说我用不了outlook！！！

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  4. Anonymous
    2023-06-06T19:10:23+00:00

    Je ne peux accéder à ma messagerie Outlook depuis 48h. Que faire ??????? On est quand même en 2023, j'ai besoin d'une solution de TOUTE URGENCE.

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  5. Anonymous
    2023-06-06T08:50:41+00:00

    Does this issue cause the inability to log on to (access) outlook accounts synced with teams? I have been unable to log on to my school account since yesterday, and it has contacts synched from/with teams; I want to understand whether or not my issue is relevant to this one.

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