Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-06-05T15:57:29+00:00

    I have no access to my mail ******@hotmail.com since yesterday. This is a tragedy for me! HELP‼️

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-06-01T03:04:00+00:00

    Hello,

    I am having trouble accessing my Outlook email for my school and work on my Mac. When I took a look at my Service Status my Outlook status is currently red. I understand Microsoft is working on contact list duplication and I followed the workaround with the Teams App but there wasn't a sync off and on button. So I don't think that's the issue that I am having. I desperately need help solving this. Thank you!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-06-01T02:40:36+00:00

    ive been having the same problems with my account hotmail/outlook. im not receiving mails from any other user. ive try the steps mentioned for the elimination of duplicate contacts were carried out and the problem still persists. one on the messsages that people trying to reach me is ´´550 5.5.0 Requested acttion not taken: mailbox unavailable´´ my email is julieta_******@hotmail.com

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-05-31T15:58:56+00:00

    Já fiz a sincronização do outlook.com, porem não atualizou e não permite que eu acesso o outlook para eu ver meus e-mails.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-05-30T01:33:35+00:00

    i have received a declaration and final release form email, and it has directed me to service status and for some odd reason i have red crosses on outlook.com, skype and teams.

    with teams it says i have synced mobile contacts, however when i went onto my teams app, the sync option has never been turned on before.

    i am quite confused about the concerned. this is my management/ work email and would not like anything to occur to this account.

    kind regards

    sidra_rahim7814@

    Was this answer helpful?

    0 comments