Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2023-06-27T17:22:11+00:00

    Buenas tardes. No he podido iniciar sesión en mi laptop para recibir y/o enviar correos en mi cuenta de Outlook. Ya eliminé la sync de contactos con teams, pero el problema continúa. Constantemente se despliega un mensaje de "Refreshing". Ya lo he hecho varias veces y sigue sin funcionar. Por favor ayuda.

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  2. Anonymous
    2023-06-27T17:06:07+00:00

    Our Teams is missing both the dial pad and calendar along with Status is Unknown? How can we fix these since we are no longer able to make telephone calls in Teams?

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  3. Anonymous
    2023-06-27T15:41:36+00:00

    Starting this morning, I am getting this error message and cannot access my email.

    UTC Date: 2023-06-27T15:19:21.154Z Client Id: FA6AA353281A4D8E93BF8B4B51EF9029 Session Id: 8399c565-6cdd-4e9d-9f8c-142a87feeba0 Client Version: 20230616004.12 BootResult: fail Back Filled Errors: None err: System.TypeLoadException esrc: StartupData et: ServerError estack: Error: 500 at Object.K [as createStatusErrorMessage] (https://res.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:262381) at https://res.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:261543 st: 500 ehk: X-OWA-Error efe: CH2PR02CA0002 ebe: CH0PR03MB6033 ewsver: 15.20.6521.31 emsg: ErrorUnexpectedFailure

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  4. Anonymous
    2023-06-27T13:14:45+00:00

    I too have not been able to access my hotmail account today. I have been trying for the past 3 hours and always get the same

    error message 500:

    500 Something went wrong. An unexpected error occurred and your request couldn't be handled.

    I have refreshed the page, deleted cookies and cache, logged out, nothing is helping.

    Very frustrating. Don't know what to do now.

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  5. Anonymous
    2023-06-27T13:01:01+00:00

    Sinceramente, não consigo utilizar o e-mail desde hoje durante a manhã. É muito estranho e todos da empresa não tem acesso ao e-mail.

    Entretanto, meu outro e-mail pessoal está sem problema algum.

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