New outlook not showing total email count in each folder on windows application

Anonymous
2023-04-19T13:08:25+00:00

I switched to the new outlook and it is no longer showing the total number of emails in each folder.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-09T14:54:57+00:00

    This needs to be fixed. One workaround I have found is you can right click on the Inbox folder and it will show you the number of total messages.

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  2. Anonymous
    2024-02-15T21:42:40+00:00

    Seems most of this discussion wants to see a count of total emails on the folder. I would like to see it setup the same way as the old Mail program, where next to the folder name, it shows the number of unread email in the Inbox. Has to be at the top folder level, and viewable without having to go into each email account.

    This new Mail program is worthless unless one can quickly scan various email accounts to see which one's may have unread mail. Or am I missing something.

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  3. Anonymous
    2024-02-16T11:18:16+00:00

    Seems most of this discussion wants to see a count of total emails on the folder. I would like to see it setup the same way as the old Mail program, where next to the folder name, it shows the number of unread email in the Inbox. Has to be at the top folder level, and viewable without having to go into each email account.

    This new Mail program is worthless unless one can quickly scan various email accounts to see which one's may have unread mail. Or am I missing something.

    Possibly, it's a common management technique to store categories of mails in buckets until they are actioned/responded/etc. Being able to see the total count of these buckets, read or unread, is a cornerstone of this technique so having to hover to see the total count severely hampers the efficiency.

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  4. Anonymous
    2024-02-16T16:59:10+00:00

    Agreed, Rory. Pinning favorite folders and seeing the total count of emails in each of them (at a glance) is how I manage my Inbox. It seems strange that MS would remove this Unread vs. Total Count folder configuration option. It's very frustrating and I won't be upgrading until my company forces me too.

    @Emily 32 posted above about a reasonable workaround I'll be utilizing (once I migrate):

    My workaround has been to change the folder so items have to be marked as read, they don't read automatically. That way I can move them around and they remain unread and the folder shows them in its count.

    Settings > Message handling > Mark as read > Don't automatically mark items as read

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  5. Anonymous
    2024-02-16T17:06:29+00:00

    Rory, I think we are on the same page. Yes, you really do need to open up the root folder to see all the buckets and unread mail counts.

    First, that they took away the unread mail count for the main INBOX at the root folder level is a real pain. Especially for someone who may have 2-100 different email accounts they need to check. The mail program was always great at giving this overview as to if possibly critical messages were received.

    Second, feature is the ability to sort the file folders list at the root level. Instead of locking in the sort by creation of the account in the Mail program.

    Both of these seem to be widely mentioned in forums/groups from what I noticed, but doesn't seem like Microsoft really cares about correcting?

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