Sync calendar option keeps getting turned off

Anonymous
2023-04-05T17:44:39+00:00

I noticed that all my calendars were gone in the Android calendar app and found the reason is, for some reason, the option to sync calendars for my outlook.com account has been turned off in the Outlook app. I turn it back on and within minutes my calendars are populated again, but then hours later it gets turned off again. This started happening in the past few weeks.

Anyone else having this problem?

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2023-04-13T14:59:36+00:00

    Thanks for the info. Please see my last post and contact MS Support using your device for a ticket. Kind regards, PK.

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  2. Anonymous
    2023-04-13T13:15:12+00:00

    I am in the same boat. Turned it to "Unrestricted" and hoping this is a bandage until a more thorough fixed comes out in an update. I don't remember changing it ever so I don't know if a recent update made a change to the battery setting. However, it was on "Optimize" when I checked and I use Outlook regularly enough that it shouldn't be put "asleep" as the syncing is set to push. Will report back tomorrow.

    Just reporting back. "Unrestricted" setting had no affect. Sync still disables and needs to manually be turned back on. No bandage for the interim.

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  3. Anonymous
    2023-04-13T12:37:09+00:00

    Please see reply below from MS Support.

    Hi Paul,

    Thanks for patiently waiting! I checked this with our engineering team and they're also getting similar reports and already looking into it. Can you please ask the affected users to submit a separate support ticket using their affected device so we can add it to the internal ticket with the engineering team?

    Thank you for your time and cooperation. Have a great day!

    April 13, 2023, 9:26 am

    Princess

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  4. Anonymous
    2023-04-13T11:50:35+00:00

    Same here. Tried resetting the account. Uninstalled and reinstalled the app. But the problem persists.

    Using a Samsung Galaxy S22.

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  5. Anonymous
    2023-04-13T10:05:32+00:00

    Having the same issue

    Google pixel 7 pro.

    Using the Google calendar app

    Outlook app keeps turning sync calendars off.

    Manually turn them on. Works for a while, then turns off again.

    Please fix Microsoft.

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