Outlook keeps opening multiple windows on macbook (macOS Monterey ver 12.4)

Anonymous
2022-06-11T15:45:25+00:00

when I run outlook on my macbook air, it opens up multiple windows (up to 50) automatically. this in return freezes up my application.

i've tried to create a new account and reinstall outlook where it will run as expected for a few months and then it restarts to open up multiple windows.

this has been ongoing from running BigSur and now on Monterey.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-06-11T16:23:53+00:00

    Dear Martin Turpin,

    Thanks for choosing Microsoft Community.

    Based on your description, I know the issue you met. So sorry to bring you inconvenience. Please be kindly to try the following suggestions and check whether they can make any difference.

    1. You can use Outlook Reset Preferences Tool: You can try to use this tool according to ‘OutlookResetPreferences’ part of Outlook for Mac support tools. - Outlook | Microsoft Docs.
    2. Create a new profile: Please be kindly to try to create a new profile referring to Manage profiles or identities in Outlook for Mac (microsoft.com).
    3. If your outlook is not the latest version, please update your outlook.

    If the issue persists, I am willing to helo you but since your issue is about Outlook for mac , there is a teams which focus on outlook for mac's issues. So I sincerely you get in-app support in outlook for mac. The engineers there are responsible for issues about outlook for mac. Believe they can provide you further help and help you solve your problem. You can have a try according to Contact support within Outlook for Mac. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely,

    Katherine

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  2. Anonymous
    2022-06-14T08:09:17+00:00

    Dear Martin Turpin,

    How is your problem going? If there is any update, please feel free to let me know.

    Sincerely,

    Katherine

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  3. Anonymous
    2022-09-02T03:06:13+00:00

    Hi Katherine,

    Im having the same issue and i need support to get it fixed. Appreciate your support

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    7 people found this answer helpful.
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  4. Anonymous
    2022-11-03T14:04:17+00:00

    I have the same problem. Outlook opens up to 26 duplicate windows. In-app support is non-existent.

    • I've tried replacing the profile but that doesn't solve it.
    • The page linking to the Outlook Reset Preferences Tool provided above has been deleted, so that's useless.
    • I've deleted the folder in ~/Library/Saved Application State/com.Microsoft.Outlook.
    • I've prevented apps from remembering the windows they had open by choosing Apple menu  > System Preferences, clicking General, then selecting ”Close windows when quitting an app.”

    None of these solved the problem.

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    10+ people found this answer helpful.
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  5. Anonymous
    2022-11-03T15:23:22+00:00

    Hi,

    The only solution is to close each session one by one from the menu bar that worked for me.

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    5 people found this answer helpful.
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