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My Outlook 365 for Mac recently updated. Previously, when I opened an e-mail message, there were up and down arrows in the upper right that I could use to go to the previous or next message without returning to the Inbox and list of emails. Now, those arrows have disappeared. No similar buttons or arrows are in the ribbon that's now at the top of the screen and I don't find them as options when trying to Customize the ribbon, even though there would be room for additional buttons. (See below.) I also haven't been able to find keyboard shortcuts that would let me go to the next or previous message without returning first to the Inbox.
Thanks for any help with this!
--Eric
= = = =
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am using Mozilla Firefox and have had the same issue for a week. As I have a disabled hand, any extra moves are not helpful.
I also use Firefox and if you set up the quick key per the screen shot in my earlier reply, it will work for you. You can use your pinky and thumb on one hand, but I agree they need to bring back the super useful arrows that you can just click on!!!
I hope Microsoft sees your message.
I reported this problem last week and received a case number, but have yet to receive a reply to either of my subsequent emails. It is most inconvenient to not have those arrows!
I first experienced the problem with Chrome on my office's Windows 10 system, but as of the last Chrome update, I am also now experiencing it on my home Mac system.
The keyboard shortcuts are not helpful--please restore the arrows!
Thank you.
And control comma goes the other way. Thank you so much.
Good day, I am using google and there are no arrows. it is very irritating as now one has to close a message to be able to open the next or previous one. please STOP changing our email - your updates are not very good. "if a thing is NOT BROKEN, don't fix it!" - good words to live by!