What happened to Next Item/Previous Item arrows in Outlook 365 for Mac?

Anonymous
2022-06-17T17:09:42+00:00

My Outlook 365 for Mac recently updated. Previously, when I opened an e-mail message, there were up and down arrows in the upper right that I could use to go to the previous or next message without returning to the Inbox and list of emails. Now, those arrows have disappeared. No similar buttons or arrows are in the ribbon that's now at the top of the screen and I don't find them as options when trying to Customize the ribbon, even though there would be room for additional buttons. (See below.) I also haven't been able to find keyboard shortcuts that would let me go to the next or previous message without returning first to the Inbox.

Thanks for any help with this!

--Eric

= = = =

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-06-17T20:39:20+00:00

    Dear Eric

    Good day and thank you for posting in Microsoft Community.

    Per your description the image you shared I see you're using Outlook on the web, please let me know what browser you're accessing Outlook from? This seems to have appeared after the update as I have noticed other customers experiencing the same, please allow me to consult further regarding this.

    In the meantime to check for possible keyboard shortcuts please navigate to settings> view all Outlook settings> general> accessibility, then click on the highlighted area in the image below to view the shortcuts to move forward and backwards when reading mail.

    Your cooperation and understanding is highly appreciated.

    Sincerely,

    Momo Kamboni | Microsoft Community Moderator

    ***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".**

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  2. Anonymous
    2022-06-20T11:26:47+00:00

    I am experiencing the same issue with outlook in my Chrome web browser.

    All the best,

    S

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  3. Anonymous
    2022-06-21T01:22:38+00:00

    Would you kindly restore Next and Previous Item arrows when we open messages in Outlook on Web (browser used: Google Chrome on desktop Windows 10 operating system), outside of Microsoft Office. Your brilliant genius (not) of removing them takes me 3 times longer to read eMail message because of extra, irritating keystrokes of closing message I have opened then positioning cursor on next message.

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  4. Anonymous
    2022-06-21T01:26:17+00:00

    Would you kindly restore Next and Previous Item arrows when we open messages in Outlook on Web (browser used: Google Chrome on desktop Windows 10 operating system), outside of Microsoft Office. Your brilliant genius (not) of removing them takes me 3 times longer to read eMail message because of extra, irritating keystrokes of closing message I have opened then positioning cursor on next message, then opening it.

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  5. Anonymous
    2022-06-23T19:22:13+00:00

    Hi,

    I am experiencing the same issue. Please restore those arrows!

    Thanks!

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