This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My Outlook 365 for Mac recently updated. Previously, when I opened an e-mail message, there were up and down arrows in the upper right that I could use to go to the previous or next message without returning to the Inbox and list of emails. Now, those arrows have disappeared. No similar buttons or arrows are in the ribbon that's now at the top of the screen and I don't find them as options when trying to Customize the ribbon, even though there would be room for additional buttons. (See below.) I also haven't been able to find keyboard shortcuts that would let me go to the next or previous message without returning first to the Inbox.
Thanks for any help with this!
--Eric
= = = =
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Wondering if this is a feature, not a bug, I looked for release notes. I found this: https://docs.microsoft.com/en-us/officeupdates/current-channel#outlook
Not sure if that includes Outlook "on the web", though. No mention of removing the next and previous item buttons.
Is it just me? I seem to remember this same issue happening in the past. Not sure why these buttons are an issue for the O365/Hotmail/Live Team. Seems like simple testing before pushing changes would prevent support threads like this.
Same problem, Chrome (latest version) and Firefox (latest version). Missing vertical arrows, upper right hand side when inside a note, to advance to next note without exiting the current note.
The shortcuts do not seem to work on the free version of outlook.
The shortcuts do not seem to work on the free version of outlook.