Where have the arrows gone on Outlook emails???

I tried. There's no web chat (Microsoft don't have a web chat option) and the helpline is a premium-rate telephone number - yes, they actually want to make a profit from customers calling looking for help and advice. I did email them but they clearly could not be bothered to reply.

Tbh, I think I might just change over to Gmail or Yahoo. I've had a Hotmail address for years but I don't think it will actually be that much of a rigmarole to change, so might just bite the bullet.

wrong i just was on the chat...

here is how to do it

upper right click help

ask question in box how do i contact microsoft support

next ask question how to get arrows back in outlook mail

then at bottom click yes or no to chat with microsoft

if you can do all that here is the link to chat with them..I just went thru it with guy i'll post his responses to me...summary they are beta testing upgrades…he took my put arrows back bunch people unhappy…to me the words previous or next do same as arrows are ok but slower you have to scroll the opened mail a bit to get the words instead of faster just clicking the arrow..

here is link to support he gave me although i don't see outlook listed you may get through choosing another like windows

https://support.microsoft.com/contactus

his chat responces:

I would like to inform you that this is the new and updated interface of Outlook.com webmail. This has been done to maximize the features and action of the Outlook webmail. It has also increased the performance of your mail server. Now, the delivery of your emails will be much faster than before. This has been done for the betterment of your mail server. 

these changes are for testing phase and for temporary period of time. 
I would request you to please check the bottom of the Outlook webmail interface. You will get the Send option

How to get support for Outlook.com

If you can sign in & click help upper left

1. Enter your question or issue in the Search Help box on the right, and then press Return.
2. If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need help?, select Yes.

Mine updated again to have the option of a "simplified" or "classic" ribbon.

The classic ribbon is not the original options layout.

I use the website version because I HATE the layout of tiles on the app. I find them inaccessible, poorly laid out and confusing.

Up and down arrows was far easier to find and process in my brain than "Previous" and "Next" hidden in a bunch of other words.

BRING BACK THE PREVIOUS DESIGN AND LEAVE IT ALONE, OR MAKE THESE UPDATES OPTIONAL

Thanks for this. However, where is search help? There is ask the community a question on the right and I have found a search bar that does allow me to chat with an "expert" but that is just for buying new products. Yes, they are happy to chat when they're trying to sell you something but it's incredibly hard to chat if you have an issue to resolve.

What an absolute unnecessary farse.