Where have the arrows gone on Outlook emails???

Hi all,

I am starting to see the arrows back on my MSN account only so far. They only show up if I have the Reading Pane disabled and when I click on an email. The previous and next arrows are showing on the subject line and in the message toolbar. Hopefully the change goes out soon to the rest of our accounts.

Thank you Gabriel! Please explain the frustration on the users end. It was very convenient to be able to flip thru emails with the arrows (using a mouse/finger pad) instead of having to delete an email in order to move to the next one, or having to navigate back to the inbox. Not convenient whatsoever.

I agree the arrows do disappear at times, and the Always use Outlook service for images is safer. I am able to get the arrows back for a long session by setting back to Do not use Outlook and saving; then reset back to Always use Outlook and saving again. I know this is a temporary fix until Microsoft updates. I am wondering if Microsoft is insisting users of Outlook must install Office to get it all Outlook options? Is there a free version of Office?

I've set up Mozilla Thunderbird to work with it before, but ran into an issue where it would download all of my e-mails from scratch every few months, so I scrapped that. I've never used the Windows 10 Mail app, but Microsoft has a new "One Outlook" app in the works for Windows 10/11. It's apparently identical to the Outlook Web -- so they'll still need to fix this issue, lol.

I agree the arrows do disappear at times, and the Always use Outlook service for images is safer. I am able to get the arrows back for a long session by setting back to Do not use Outlook and saving; then reset back to Always use Outlook and saving again. I know this is a temporary fix until Microsoft updates. I am wondering if Microsoft is insisting users of Outlook must install Office to get it all Outlook options? Is there a free version of Office?

I have discovered the solution for the missing arrows. You need to access the settings in Outlook Live. Select show all Outlook settings at the bottom. Select General setting then Privacy and data option. Look for External Images section and select Don't use Outlook service to load images. Once selected the previous and next arrows reappear when going back to your list of emails. The next test is to see if the arrows disappear again when selecting Always use Outlook service to load images. I hope this discovery helps

Weird. Changing that setting worked for me for a bit, but then stopped working on subsequent loading of the page. It's probably smart for privacy/security reasons to leave it using the Outlook service to load images, though. Microsoft just needs to fix this directly.