Mac Outlook 16.63 signature issue

Anonymous
2022-07-13T20:02:15+00:00

I have a customer who has been unable to set signatures in Mac Outlook since switching to the new interface. If she resets the account every time she opens Outlook the signatures re-appear. We re-installed the Office suite, and various purging of accounts and preference files have been attempted. The issue only returns.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-20T08:48:19+00:00

    I added a signature on the online Outlook Office account and its pulled it down to the Outlook client on my mac even using the New Experience

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  2. Anonymous
    2022-07-20T13:16:42+00:00

    Nope, it just means the value is not set. The second command sets the value.

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  3. Anonymous
    2022-07-20T14:34:04+00:00

    Worked for me, thanks.

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  4. Anonymous
    2022-07-20T15:27:36+00:00

    I have now set that the value and the first command line

    defaults read com.microsoft.Outlook DisableSignatures

    Now returns 0, but I still cannot edit/add any signatures, plus the signature that was appearing that seemed to have been pulled down from the online version of Outlook, has disappeared from the Outlook client, but is still there online!

    Jeez this is frustrating!

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  5. Anonymous
    2022-07-21T06:42:15+00:00

    I had to cycle through the read-write cycle twice for the 0 value to stick. Solved.

    defaults write com.microsoft.Outlook DisableSignatures 0
retuned null
defaults write com.microsoft.Outlook DisableSignatures 0
defaults read com.microsoft.Outlook DisableSignatures
Retuned 0 but symptom remained
Restarted Outlook symptom remained
Repeated Write setting to 1
Then back to 0
Solved
Unwanted data in signatures - deleted, and original signatures OK

Hope that helps.

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