Mac Outlook 16.63 signature issue

Anonymous

I have a customer who has been unable to set signatures in Mac Outlook since switching to the new interface. If she resets the account every time she opens Outlook the signatures re-appear. We re-installed the Office suite, and various purging of accounts and preference files have been attempted. The issue only returns.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Anonymous

2022-08-13T01:00:46+00:00

I have the same issue but I am not a skilled tech person. Can someone give me a simple step by step guide on how to fix this signature problem? Thanks
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2022-08-19T13:02:15+00:00
Same issue here.

Did some digging since I thought my IT department made a change to the configuration again. There is a default setting named DisableSignatures which should be false (0) by default. However, when I read the setting, the command indicated it wasn't set. I set the value to 0 (false) and restart outlook. The signatures feature started working again. You'll need to use the mac terminal to run the two defaults commands (no root access). Since the command runs under the current login, you'll need to run it for each login if you have a shared login system. Appears to be broken in this version 16.63 which I upgraded to on Friday.

Interesting side effect, I pushed the add button a number of times in the dialog. Once I enable signatures again, it appears it was tracking me all along so now I have a ton of the Untitled Signatures setup.

Commands and output. Note there is no output for the write version.

// Reading the value defaults read com.microsoft.Outlook DisableSignatures 2022-07-18 09:42:48.322 defaults[20309:460217] The domain/default pair of (/Users/[username]/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences/com.microsoft.Outlook, DisableSignatures) does not exist // Change the value to false defaults write com.microsoft.Outlook DisableSignatures 0
Thank you BJ, i could not for the life of me figure out what had happened and this did solve my problem as well! It also loaded up several old signatures like it did for you, but that is a simple fix. Thanks a lot for sharing!
Was this answer helpful?

0 comments No comments
Anonymous

2022-08-19T13:05:07+00:00
- on your mac hold down command and press space bar.
- it will load spotlight search
- in the search, type terminal and hit enter
- copy and then paste this into the program that loads;
// Reading the value defaults read com.microsoft.Outlook DisableSignatures
```
2022-07-18 09:42:48.322 defaults[20309:460217] 

The domain/default pair of (/Users/[username]/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences/com.microsoft.Outlook, DisableSignatures) does not exist

// Change the value to false
defaults write com.microsoft.Outlook DisableSignatures 0

- Restart Outlook.
- Once open, go to preferences then open signatures. 
```
It should work as it did for me and originally shared by BJ Scheid on 19 July. Good luck!
Was this answer helpful?

0 comments No comments
Anonymous

2022-08-21T16:31:22+00:00

Hi Everyone - I just installed the MAC Outlook Version 16.64 and the signature problem appears to have been resolved. It looks like Microsoft updates their MAC version on the 15th of each month but I was a little nervous to install it. Thankfully it fixed my issue. FYI - I did have to go into "Manage Signatures" to clear out a couple of untitled signatures but luckily it was just a few this time around.

Linda
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2022-08-21T17:22:23+00:00

How do we download load it? Does that means reinstalling the entire suite again?
Was this answer helpful?

0 comments No comments