Mac Outlook 16.63 signature issue

Anonymous
2022-07-13T20:02:15+00:00

I have a customer who has been unable to set signatures in Mac Outlook since switching to the new interface. If she resets the account every time she opens Outlook the signatures re-appear. We re-installed the Office suite, and various purging of accounts and preference files have been attempted. The issue only returns.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-26T11:07:18+00:00

    Hi Bryan,

    I actually did multiple things throughout last week as the suggestions on this site were pouring in but I was always short on time and none of the suggestions worked. Last week I was determined to get it fixed and went back through all the posts and copied down the suggestions on a blank one-note page. Up to this point I had already tried reverting to legacy but it was missing two of my most important accounts so I went back to the new version. I tried the default setting command but that didn't fix it either. I set the signatures in the on-line version of O365...no luck and lastly, I tired to open the signature from within a message (instead going through preferences). When none of that worked, I copied all the suggestions to one note and started back at the top with the command to change the default. I quit Outlook and then did both commands as written two or three times but never reset the default to 1 and then back to 0. I just followed the same process steps each time because someone said it worked for them. Then I went back into Outlook, opened a new message and clicked on "Signature." All of my signatures were there plus a bunch of "Untitled" ones. I removed the untitled ones and made a few corrections to the default new and default reply on each account and was all set. Hope this works for you.

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  2. Anonymous
    2022-07-25T19:03:47+00:00

    I’ve lost it now, I’d suggest DO NOT do the default setting commands. That’s when I lost the downloaded signature, and can’t get it back! :-(

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  3. Anonymous
    2022-07-25T18:53:48+00:00

    Great tip. This fixed it for me. In that, it looks like adding signatures online forced the local ones to appear. But we'll see what happens through reboots/relaunches....

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  4. Anonymous
    2022-07-25T14:15:03+00:00

    Linda - when you say you went through the steps a couple of times - did you toggle the default value from false (0) to true (1) and then back to false (0)?

    I've tried it several times and still can't get the Manage/Edit Signatures to pop up a dialogue box.

    Worse still, I thought it had pulled down the email signature that's set on the online account, but that's no longer happening - its still there online, but doesn't pull down to the client.

    Anybody got any bright ideas?

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  5. Anonymous
    2022-07-22T13:08:16+00:00

    Actually - I went back through all the solutions recommended and the one with reading/changing the value of the "Disable Signatures" worked after I went through it two or three times. I closed Outlook, ran through the two commands two or three times, then went into just a single account and created a new message. When I clicked on "Signature" within the message, I saw my standard signatures and a bunch of untitled ones. From there I clicked into Manage Signatures and deleted all the untitled ones and made sure my standard ones were all set for all of my accounts. IT'S FIXED!! Thank you!

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