Mac Outlook 16.63 signature issue

Anonymous
2022-07-13T20:02:15+00:00

I have a customer who has been unable to set signatures in Mac Outlook since switching to the new interface. If she resets the account every time she opens Outlook the signatures re-appear. We re-installed the Office suite, and various purging of accounts and preference files have been attempted. The issue only returns.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-27T19:49:07+00:00

    This worked for me! Thanks. How bizarre.

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  2. Anonymous
    2022-07-27T13:54:37+00:00

    I went back to Old Outlook, and as you say the signatures were there all the time. I too saw a blank calendar, but I added my calendar account back and now its all working fine again under the old UI. I'm not entirely confident, but I think I "Opened Shared Calendar" and selected my name from the directory to get it working again!

    If I'm honest, i didn't really like the new "look & feel" so won't be going back to it unless a) everything's fixed on signatures, etc and b) I'm forced to!

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  3. Anonymous
    2022-07-27T13:31:43+00:00

    I've tried the terminal commands... This causes signatures to temporarily work and then eventually they stop populating and stop working.

    I'm in a bind here.

    If I use "legacy" outlook - my signatures work all the time, but my calendars disappear.

    If I use "new" outlook - my calendars work all the time, but my signatures disappear.

    Not sure if that data point helps troubleshoot this at all?

    This is infuriating. Naturally, none of my other users are having this issue nor are any windows users.

    Note: My signatures are also in my online (outlook.office.com) signature settings, but these do NOT show up anywhere on my MAC app version.

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  4. Anonymous
    2022-07-26T17:46:16+00:00

    Thanks for the help. It works.

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  5. Anonymous
    2022-07-26T12:23:05+00:00

    I gave up in the end and just reverted back to the Old look of Outlook - the signatures were all there and they work. So, much easier!

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