Mac Outlook 16.63 signature issue

Anonymous
2022-07-13T20:02:15+00:00

I have a customer who has been unable to set signatures in Mac Outlook since switching to the new interface. If she resets the account every time she opens Outlook the signatures re-appear. We re-installed the Office suite, and various purging of accounts and preference files have been attempted. The issue only returns.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-14T03:06:04+00:00

    Dear MntbighkerMM,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    I understand that you are having a concern with the outlook for Mac signature.

    From your description, the signature re-appears after a reset, so I understand that after some time the signature disappears. Please correct me if that is not the case. Also please confirm that the user is following the steps in this article for signature Create and insert a signature in Outlook for Mac (microsoft.com)

    So assuming that the signature disappears after some time, here is what we can test.

    1- switch back the legacy outlook to see if you face the same situation from there.

    2- Create a new outlook profile from the New Outlook for Mac interface and double check if the issue reproduced.

    3- if the situation if persists, I would suggest you to revert to an earlier outlook for Mac version.

    Select the version from the update packages Update history for Office for Mac - Office release notes | Microsoft Docs

    Feel free to let me know how it goes.

    We look forward to your response for further assistance. Thanks for your cooperation.

    Sincerely.

    Mac | Microsoft Community Moderator

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