Mac Outlook 16.63 signature issue

Anonymous

I have a customer who has been unable to set signatures in Mac Outlook since switching to the new interface. If she resets the account every time she opens Outlook the signatures re-appear. We re-installed the Office suite, and various purging of accounts and preference files have been attempted. The issue only returns.

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61 answers

Anonymous

2022-07-18T20:05:58+00:00

Update: If I use the legacy interface, this does work. I toggled back and forth between the 2 interfaces and can only get the signatures to work on old interface.
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Anonymous

2022-07-18T17:48:15+00:00

Omg this fixed my issue! Thank you so so much!
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Anonymous

2022-07-18T17:31:10+00:00

I tried this but alas, it did not solve the problem for me.
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Anonymous

2022-07-18T16:57:15+00:00
Same issue here.

Did some digging since I thought my IT department made a change to the configuration again. There is a default setting named DisableSignatures which should be false (0) by default. However, when I read the setting, the command indicated it wasn't set. I set the value to 0 (false) and restart outlook. The signatures feature started working again. You'll need to use the mac terminal to run the two defaults commands (no root access). Since the command runs under the current login, you'll need to run it for each login if you have a shared login system. Appears to be broken in this version 16.63 which I upgraded to on Friday.

Interesting side effect, I pushed the add button a number of times in the dialog. Once I enable signatures again, it appears it was tracking me all along so now I have a ton of the Untitled Signatures setup.

Commands and output. Note there is no output for the write version.
```
// Reading the value
defaults read com.microsoft.Outlook DisableSignatures

2022-07-18 09:42:48.322 defaults[20309:460217] 

The domain/default pair of (/Users/[username]/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences/com.microsoft.Outlook, DisableSignatures) does not exist

// Change the value to false
defaults write com.microsoft.Outlook DisableSignatures 0
```
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Anonymous

2022-07-18T14:16:23+00:00

I have the same issue on version 16.63. I can't add or edit signatures using the New Outlook version on Mac OS.
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