"New Outlook" preview inbox doesn't refresh

Anonymous
2023-03-29T11:58:46+00:00

I've been using the new Outlook preview (the one you enable by toggling the "Try the new Outlook" switch in the main Outlook app for Windows) and I love it. It's so much faster than the main version.

Unfortunately, a few weeks ago I noticed that the inbox had stopped updating automatically. I still get notifications that new messages have arrived, and the icon in the task bar indicates that I have unread messages, but when I look at the Outlook window the inbox shows no new messages. I have to click on a different folder and back to the inbox for it to refresh and show the new emails.

Obviously this make the product basically unusable - I can't afford to risk missing important emails - so I keep switching back to the main Outlook app, each time giving feedback about the problem. Every week or so I switch back to the new Outlook in the hope that the issue has been fixed, but so far it hasn't.

This seems like such a fundamental problem that I can't believe it hasn't been fixed, which makes me wonder whether I'm alone in having this issue. I'm using a work account with Outlook and, to be clear, I don't experience the same issue when I'm using the main Outlook app.

Is anybody else having this problem? Is there anything I can do to fix it or is it a problem with the app itself?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-11-29T21:53:51+00:00

    Unfortunately, Katherine, MSFT has not yet addressed this issue.

    Seeking to address the problem, I have tried numerous setting changes, without success. The sole solution I have found is to click on Drafts or any other sub-directory other than Inbox, and watch for the icon to change or the toaster to pop-up an email message announcement.

    Stay tuned,

    S.

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  2. Anonymous
    2023-12-01T17:55:22+00:00

    Way to go Microsoft. Force push a new email client that doesn't check for email. LOL.

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  3. Anonymous
    2023-12-02T02:40:29+00:00

    Amazing, isn't it? It's been months now...actually it's been years. Ever since they dropped windows live mail, MS has been struggling with an email client.

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  4. Anonymous
    2023-12-05T05:52:27+00:00

    So, the original post was sent in March, and now it's December. Still no resolution. How is this even a usable mail client? Totally useless if you can't see your mail without a roundabout solution. Wow Microsoft, unbelievable.

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  5. Anonymous
    2023-12-05T06:02:42+00:00

    LOL. I've been having issues with windows mail and yahoo since 2015, so don't hold your breath. MS treats mail like a rented mule.

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