"New Outlook" preview inbox doesn't refresh

Anonymous
2023-03-29T11:58:46+00:00

I've been using the new Outlook preview (the one you enable by toggling the "Try the new Outlook" switch in the main Outlook app for Windows) and I love it. It's so much faster than the main version.

Unfortunately, a few weeks ago I noticed that the inbox had stopped updating automatically. I still get notifications that new messages have arrived, and the icon in the task bar indicates that I have unread messages, but when I look at the Outlook window the inbox shows no new messages. I have to click on a different folder and back to the inbox for it to refresh and show the new emails.

Obviously this make the product basically unusable - I can't afford to risk missing important emails - so I keep switching back to the main Outlook app, each time giving feedback about the problem. Every week or so I switch back to the new Outlook in the hope that the issue has been fixed, but so far it hasn't.

This seems like such a fundamental problem that I can't believe it hasn't been fixed, which makes me wonder whether I'm alone in having this issue. I'm using a work account with Outlook and, to be clear, I don't experience the same issue when I'm using the main Outlook app.

Is anybody else having this problem? Is there anything I can do to fix it or is it a problem with the app itself?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-10-17T06:54:08+00:00

    I appreciate you taking the time to write all of that. I understand that as the product is in preview for a limited number of users it is to be expected that there will be bugs and missing features. However, I would have thought that the inbox not updating would be deemed a critical bug to be fixed urgently. Since it hasn't been fixed in several weeks, that's why I'm wondering whether this is, in fact, a bug, or an issue that only I am experiencing. It seems very unlikely to me that everybody who is testing the app is having the same problem since, as I said in my original post, it renders that app almost unusable.

    Hi
    Good day, I want to respond to your query in a positive. I am also facing the same problem and have been noticing that there is no refresh option. Even if it is still in beta, a REFRESH option seems to be one of the crucial basics of such an app. Hope this matter is resolved ASAP.

    Regards,

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  2. Anonymous
    2023-10-19T02:02:08+00:00

    All I can say is Wow. The lack of a way to refresh the inbox is an item that needs a support ticket??!! I think the engineers know that there's currently no way to refresh your inbox short of closing the app and restarting. If they are NOT aware of that, then we have a new set of problems. I will NOT be writing to support on this issue. Honestly, I've been complaining to MS about email since they dropped Windows Live Mail, and I've submitted countless feedback items ever since the insider program for Windows 10. Of my countless complaints, gripes, and feedback, only ONE issue was resolved. That was the ability to have an HTML signature in windows 10 mail. Quite frankly, I'm tired of asking MS for help or support when it comes to email. It's amazing to me that something that predates the WWW, and is a MAJOR way many people communicate seems to be ignored by Microsoft. It looks like Google winds again, as I will now focus on getting accustomed to use Gmail for all 3 of my email accounts... INCLUDING my MS 365 account that I can't even add to the new outlook. Another email failure when you cant even set up a MS email account. LOL

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  3. Anonymous
    2023-11-10T13:19:59+00:00

    Hi PhilipStratford,

    You're not alone, I'm also experiencing the same issue. The new Outlook preview inbox is not refreshing automatically. I've also logged a support ticket for this and am flabbergasted this is not fixed as soon as possible. This is basic functionality for an e-mail app. 🤷‍♂️

    Kind regards,

    Maarten

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  4. Anonymous
    2023-11-29T20:21:59+00:00

    I am still having this problem in Nov 2023... Is there a solution now? If so, what changes do I need to make to my settings etc.? Thanks.

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  5. Anonymous
    2023-11-29T21:22:47+00:00

    My solution was to abandon all MS email clients, and move to MailBird. Everything works, and I couldn't be happier.

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