"New Outlook" preview inbox doesn't refresh

Anonymous
2023-03-29T11:58:46+00:00

I've been using the new Outlook preview (the one you enable by toggling the "Try the new Outlook" switch in the main Outlook app for Windows) and I love it. It's so much faster than the main version.

Unfortunately, a few weeks ago I noticed that the inbox had stopped updating automatically. I still get notifications that new messages have arrived, and the icon in the task bar indicates that I have unread messages, but when I look at the Outlook window the inbox shows no new messages. I have to click on a different folder and back to the inbox for it to refresh and show the new emails.

Obviously this make the product basically unusable - I can't afford to risk missing important emails - so I keep switching back to the main Outlook app, each time giving feedback about the problem. Every week or so I switch back to the new Outlook in the hope that the issue has been fixed, but so far it hasn't.

This seems like such a fundamental problem that I can't believe it hasn't been fixed, which makes me wonder whether I'm alone in having this issue. I'm using a work account with Outlook and, to be clear, I don't experience the same issue when I'm using the main Outlook app.

Is anybody else having this problem? Is there anything I can do to fix it or is it a problem with the app itself?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-04-20T17:11:45+00:00

    I'm having the same problem as of April 20,2023 fyi.

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  2. Anonymous
    2023-04-20T17:18:36+00:00

    The new outlook preview version does not have a sign out window.

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  3. Anonymous
    2023-04-21T16:03:54+00:00

    I will not use the workaround because I do not use conversation view for my email apps. Please just mark this as a bug, make it a priority, and give us an ETA on when we can see the fix applied.

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  4. Anonymous
    2023-05-15T13:19:49+00:00

    I don't recall exactly when I started using the "New Outlook", but I am also plagued by this issue. I have a Pixel Watch and Pixel 7 in addition to my laptop running Windows 11/Microsoft 365; I use the mobile app "Outlook" on my phone, and my watch will show the notifications. I received an email notification on my watch and deleted the email, but it's been over 5 minutes and the email hasn't been removed from my inbox. When I opened Outlook on my phone, the inbox refreshed and THEN the deleted email disappeared, both from the mobile Outlook app and the New Outlook desktop application.

    Side question: can we get a Refresh button in the Home ribbon on the New Outlook?

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  5. Anonymous
    2023-05-18T21:15:37+00:00

    I have the same bug or issue, It takes too long to update the inbox (I have multiple accounts in Outlook) but I can't find the option to manually sync / update the inbox to receive the incoming emails.

    For now I will get back to the old version of Outlook and leave a review.

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