"New Outlook" preview inbox doesn't refresh

This is astounding to me. That was the first issue I had with the "new" Outlook, and their response back then was that was a feature destined to be in the "offline" version to which I replied, "if it's offline, exactly how is the sync button supposed to work?" Silence after that.

The last straw for me was when my exchange email through go-daddy didn't work with the new client. Then they fed us some BS about it being a licensing issue which of course was BS since the exchange email is a Microsoft product and always worked with the old Windows mail.

My solution was to move to MailBird and I couldn't be happier. EVERYTHING just works, as it should. I still get email alerts when there are posts to this thread, and I'm just amazed that these two MAJOR issues still haven't been addressed. Good luck

Hi all,

The Outlook Team recently posted a Roadmap Item that will address your feedback, https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=375743 

Outlook**: Sync feature**

Rollout Start: February 2024

A button option to initiate email sync is coming to the new Outlook for Windows and Outlook on the web, this will allow users to ensure that their send and receive email experience is up-to-date. This functionality will be within the View tab of the Ribbon.

Feature ID: 375743

Added to roadmap: 1/9/2024

Last modified: 1/9/2024

Product(s): Outlook

Cloud instance(s): Worldwide (Standard Multi-Tenant)

Platform(s): Web, Desktop

Release phase(s): General Availability

---

The feature has also been published to the M365 Message Center as MC707650

Description

A button option to initiate email sync is coming to the new Microsoft Outlook for Windows and Outlook on the web. This will allow users to ensure that their send and receive email experience is up to date. This functionality will be in the View tab of the Ribbon.

This message is associated with Microsoft 365 Roadmap ID 375743

[When this will happen:]

Standard Release: We will begin rolling out in mid-February 2024 and expect to be complete by early March 2024.

[How this will affect your organization:]

Users can ensure that their send and receive email experience is up to date by using the new synch button in the View tab of the Ribbon.

[What you need to do to prepare:]

There is no action needed to prepare for this change. You may want to notify your users about this change and update any relevant documentation as appropriate.

I am having the same issue as all these other users (now in April 2024) and I see the Sync button, but it does nothing. I click it, it shows me a pop up saying it's syncing, and nothing changes. I still cannot see the new email messages that my notifications say that I have. I have to change folders and go back to my inbox in order to see the new messages.

Any update on this? It's 2/29/24 and no sync button.

I'm having the same problem as of April 20,2023 fyi.

Dear PhilipStratford,

Good day!

Many thanks for your understanding and kind response,

We do understand your query here but, as you know, since your query related with New Outlook for Windows which released for a limited number of users (office insider and Current Channel(preview) users), So, since Microsoft has specific support channel resource for certain different support scope and attributes, we are belong to Microsoft Forum Community mainly focused on Micrsoft 365 Business Exchange fully released products only. Therefore, we provide some limited knowledge about some aspects of in preview product related scenarios. For in preview products, we have a dedicated team with special expertise in such queries and experienced Office insider users, you may contact them to make sure if other insiders are experiencing this issue or if this issue is from your end. So, would you mind to connect and place your query on our dedicated Results in Microsoft 365 Insider - Microsoft Community? We believe they will give you accurate and efficient solution for your concern, and you can also share your suggestion and experience with them.

Thank you for your precious time and understanding. For other concerns, please do not hesitate to add your post in the Microsoft Community Team.  

Stay safe and healthy. 

Have a nice day!

Sincerely,

Libeamlak | Microsoft Community Moderator