"New Outlook" preview inbox doesn't refresh

Anonymous
2023-03-29T11:58:46+00:00

I've been using the new Outlook preview (the one you enable by toggling the "Try the new Outlook" switch in the main Outlook app for Windows) and I love it. It's so much faster than the main version.

Unfortunately, a few weeks ago I noticed that the inbox had stopped updating automatically. I still get notifications that new messages have arrived, and the icon in the task bar indicates that I have unread messages, but when I look at the Outlook window the inbox shows no new messages. I have to click on a different folder and back to the inbox for it to refresh and show the new emails.

Obviously this make the product basically unusable - I can't afford to risk missing important emails - so I keep switching back to the main Outlook app, each time giving feedback about the problem. Every week or so I switch back to the new Outlook in the hope that the issue has been fixed, but so far it hasn't.

This seems like such a fundamental problem that I can't believe it hasn't been fixed, which makes me wonder whether I'm alone in having this issue. I'm using a work account with Outlook and, to be clear, I don't experience the same issue when I'm using the main Outlook app.

Is anybody else having this problem? Is there anything I can do to fix it or is it a problem with the app itself?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

49 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-09-20T22:51:28+00:00

    Thank you for making my point for me. A user should have to do NOTHING to use a "feature" that every other mail client on the planet has. It's like having to hack the registry so you can read an email. It should just WORK. I've been saying this since the first preview of the "new" outlook. MS should be embarrassed when it comes to handling email.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-20T21:27:48+00:00

    The last post was in April.

    It's now 9/20, almost 6 months later, and I was FORCED to switch to New Outlook.

    NO PROGRESS ON REFRESH,

    WHEN will it happen, and how does an Office 365 get it?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-04-18T19:29:51+00:00

    It has been over a year since this user first made comment about this issue and I am facing the same issue now (April 2024). I have been using the new Outlook app (Version 1.2024.103.100 (Production) for a few weeks and I run into this issue with the new email messages not populating.

    Is there an actual fix being worked on for this? If this many users are facing this issue, and it's a year later and still an issue, it seems like it's not being taken seriously as a bug.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-19T20:04:09+00:00

    Philip,

    Thanks for sharing the knowledge about this issue and workaround and persistence pushing for the fix. What I think would be best to make sure it gets traction is to submit an In App ticket from New Outlook (Help, Support) and share the workaround that is helping to mitigate it. I would put Outlook back in the repro state to submit the bug. This way the logs will show refresh not happening and the workaround will help with context to know the state the bug is occurring. If you have bandwidth to report it, please do.

    I checked the bug database and I see active and fixed bugs for this same issue description but it's hard to know if the fix for those bugs will fix this case.

    If the workaround is helping in this thread, then I think it would be good to mark it as an answer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-19T15:19:02+00:00

    Yes, I created that thread per the suggestion by Libeamlak Zelalem. As I stated in that thread, the workaround works for me, but this is still a bug. Shall I mark your reply as the answer here and just keep tracking the issue over at the Insider forum instead?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments