"New Outlook" preview inbox doesn't refresh

Anonymous
2023-03-29T11:58:46+00:00

I've been using the new Outlook preview (the one you enable by toggling the "Try the new Outlook" switch in the main Outlook app for Windows) and I love it. It's so much faster than the main version.

Unfortunately, a few weeks ago I noticed that the inbox had stopped updating automatically. I still get notifications that new messages have arrived, and the icon in the task bar indicates that I have unread messages, but when I look at the Outlook window the inbox shows no new messages. I have to click on a different folder and back to the inbox for it to refresh and show the new emails.

Obviously this make the product basically unusable - I can't afford to risk missing important emails - so I keep switching back to the main Outlook app, each time giving feedback about the problem. Every week or so I switch back to the new Outlook in the hope that the issue has been fixed, but so far it hasn't.

This seems like such a fundamental problem that I can't believe it hasn't been fixed, which makes me wonder whether I'm alone in having this issue. I'm using a work account with Outlook and, to be clear, I don't experience the same issue when I'm using the main Outlook app.

Is anybody else having this problem? Is there anything I can do to fix it or is it a problem with the app itself?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-05-15T13:19:49+00:00

    I don't recall exactly when I started using the "New Outlook", but I am also plagued by this issue. I have a Pixel Watch and Pixel 7 in addition to my laptop running Windows 11/Microsoft 365; I use the mobile app "Outlook" on my phone, and my watch will show the notifications. I received an email notification on my watch and deleted the email, but it's been over 5 minutes and the email hasn't been removed from my inbox. When I opened Outlook on my phone, the inbox refreshed and THEN the deleted email disappeared, both from the mobile Outlook app and the New Outlook desktop application.

    Side question: can we get a Refresh button in the Home ribbon on the New Outlook?

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  2. Anonymous
    2023-05-25T06:40:04+00:00

    It's already almost June, 2 months since this issue has been raised. Has there been any updates on whether we can now refresh our mail in the new Outlook version?

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  3. Anonymous
    2023-04-21T16:03:54+00:00

    I will not use the workaround because I do not use conversation view for my email apps. Please just mark this as a bug, make it a priority, and give us an ETA on when we can see the fix applied.

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  4. Anonymous
    2023-05-18T21:15:37+00:00

    I have the same bug or issue, It takes too long to update the inbox (I have multiple accounts in Outlook) but I can't find the option to manually sync / update the inbox to receive the incoming emails.

    For now I will get back to the old version of Outlook and leave a review.

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  5. Anonymous
    2023-03-29T14:10:49+00:00

    Dear PhilipStratford,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to assist you.

    As per the description you have shared, we understand that you have concern with refreshing Inbox folder in New Outlook for Windows Preview version.

    We understand your concern here and thank you for bringing this to our forum, your concern is very meaningful and reasonable but since you are using the new Outlook for Windows preview version and this new Outlook for Windows is still in preview, there might be some gaps in certain features.

    Therefore, please kindly note that, this preview is only available to Office Insiders in Beta Channel or Current Channel (Preview) users. That is, Microsoft released this preview to a small group of users to test the effectiveness of the product before releasing it to the masses; our Product Development Team continuously and intensively collecting feedbacks (any problems encountered while using the product, and valuable suggestions) from certain users who prioritize testing when using the product, based on this, they are working to provide a better product by continually improving the gaps and making it a more convenient product for all users in the future. Therefore, we sincerely thank you for being one of the prioritize user for this product review, as well as for the Feedbacks you mentioned earlier in your original post. Still, we kindly request that you post any issues you may encounter while using this product via the provided in-app feedback section. Our Product Development Team are committed to enhancing the customer experience by continually examining suggestions to include in the design and development of future product upgrades based on your suggestions. Hopefully your suggestion will help many users in the future.

    In the meantime, we will also surely raise your concerns to our Product Development Team and hopefully this can be considered and fixed in the future updates.

    For additional information, you can refer to New Outlook for Windows available to all Office Insiders

    Thank you for your valuable suggestion and understanding. For other questions, feel free to add your post in the Microsoft Community team.

    Stay safe and healthy. Have a good day!

    Sincerely,

    Libeamlak | Microsoft Community Moderator

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