Outlook Android App error occurred during authentication. Please try again later.

Anonymous
2022-12-14T21:32:00+00:00

I have searched and found a few others with this problem and I could not find any solution that worked for me.

With Microsoft 365 personal can you access the calendar using the Outlook Android app? When I try to login to add my account I receive this error.

An error occurred during authentication. Please try again later.

Tried using the app to contact support, but just get a spinning blue circle saying contacting to support.

Tried clearing cache, deleting Outlook and reinstalling different WiFi and mobile data, changing password and I keep receiving the error.

I can login using other apps and with the browser. Outlook is the only problem.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-03-29T00:52:25+00:00

    Thank you, yes, that helped!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-03-29T02:25:15+00:00

    Hmm that's annoying,

    Could you confirm whether you are able to add say a Hotmail/Live/Outlook email account, other than one from your custom domain on Exchange

    BTW this link is helpful-->

    https://help.mgcld.com/hc/en-us/articles/222631788-How-to-Add-an-Exchange-Account-to-Microsoft-Outlook-MOBILE-APP

    Could you also try putting in the incorrect password for your account in the password field to see if it picks up on it?

    Since you've cleared the cache and reinstalled the app, it's only going to be something wrong with what you've written in the Server, Domain, or Username fields for it to bring up this error

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-03-29T06:24:06+00:00

    Please, read: "Outlook for iOS and Android - an error occurred during authentication"

    https://www.reddit.com/r/Outlook/comments/1bp044h/outlook_for_ios_and_android_an_error_occurred/

    make sure that a user's email address and UPN matched in AD.

    Happy Easter!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-03-29T15:27:51+00:00

    No luck...

    I have a Gmail account, also created an alias outlook account (as someone previously suggested) they all work but I still get the error when setting up my exchange account

    It did pick up on the incorrect password

    I have tried leaving the domain blank and putting my email address in the username

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-04-09T17:34:49+00:00

    Back in July 2023 I posted that at last Outlook for Android somehow got past the authentication error stage for me and I was delighted! Sadly my wife has recently got a Xiaomi 14 phone and her Sky Yahoo email address is not being accepted on the Outlook for Android app! She is getting exactly the same problem that I did a year ago. Surely someone at Microsoft will try and stop this absolutely disgraceful situation? Anyway, like me last year, she has started using the Yahoo email app until Outlook for Android becomes fit for purpose. Like me every now and again she will have to try the Outlook app and see if she can finally get it working. Hopefully it will be quicker than the 3 months it took me to get it working last year!

    Was this answer helpful?

    0 comments