Outlook Android App error occurred during authentication. Please try again later.

Anonymous
2022-12-14T21:32:00+00:00

I have searched and found a few others with this problem and I could not find any solution that worked for me.

With Microsoft 365 personal can you access the calendar using the Outlook Android app? When I try to login to add my account I receive this error.

An error occurred during authentication. Please try again later.

Tried using the app to contact support, but just get a spinning blue circle saying contacting to support.

Tried clearing cache, deleting Outlook and reinstalling different WiFi and mobile data, changing password and I keep receiving the error.

I can login using other apps and with the browser. Outlook is the only problem.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-10-30T11:01:03+00:00

    I had somthing similiar. The early hours of Tuesday 29 October my Outlook app on Andriod stoped working. Windows app and web mail were fine. Got authentication error went attempting to connect. Tried uninstalling the app, Authenticator, restarting the phone with no joy. I also have my own domain hosted by Go Daddy. The solution that eventually worked was....

    Uninstall or clear data in the Outlook app

    Add an account

    Untick the suggestions and click continue

    Enter a dummy address for your domain e.g. imloosing ******@mydomain.com

    Choose work account

    This will take you to the Go Daddy sign in page

    Replace the pre filled imloosing ******@mydomain.com with your actual 'prefix'@mydomain.com

    Boom! (Hopefully)

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  2. Anonymous
    2024-04-21T01:42:01+00:00

    I was having the same error. Nothing above solved the problem. I figured out the following fix.

    Background as to what caused the problem

    I have an M365 email essentials account with GoDaddy. I originally set up the account with one personal domain (e.g., mydomain.com - this is just a sample name). I then edited the account in GoDaddy so that it worked with a second personal domain (e.g., mydomain2.com - this is just a different sample name). GoDaddy stated that it would link the first account to the second account, I okayed that not knowing it would cause a problem. After this my primary email was the new ******@mydomain2.com, the ******@mydomain.com was set as an alias.

    The Fix

    In trying to add ******@mydomain2.com's email to Outlook for Android I kept getting the authentication error. The fix was to enter in the email address ******@mydomain.com (the original email address for the account, even though it should now just be an alias). Then instead of just getting the authentication error it took me to the godaddy signin page. There I entered ******@mydomain2.com (the primary account email address) and the associated password. That set up the account and it is now working in Outlook on my Android device.

    Best of luck everyone.

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  3. Anonymous
    2024-02-10T15:06:27+00:00

    No luck. Microsoft does not respond anymore to this issue. Google Android, same thing. Two giants in the industry ignore their users.

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  5. Anonymous
    2022-12-14T23:55:29+00:00

    I'm very glad to hear that, Kenny. Have a great day! :)

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