Emojis freeze Outlook for Mac when replying to email with an emoji in it

Anonymous
2022-10-26T16:17:32+00:00

Anytime, for several months now, I hit reply to an email that has an emoji within it, Outlook for Mac completely freezes up for a long time. I've created multiple support sessions within Outlook trying to resolve this. They don't understand the issue. Anyone here have any insight? I am on a 2019 iMac running Ventura 13.0. Outlook version is 16.66.1 (22101101). This is a business PC with an Exchange email account on it.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-12-03T21:52:08+00:00

    Same problem here. pinwheel of death for about a minute, then comes good and I'm able to continue with composing the message.

    Seems to happen more frequently when converting the typed-out smiley face i.e. :-) as opposed to inserting an emoji from the touch bar.

    Outlook mac version has been very buggy with other reply window issues as well. Sometimes upon typing first character in the body freezes the entire app indefinitely, requiring a kill/force quit.. Once the app is reloaded, trying to resume composing the message cyclically encounters the same problem. I've had to log on to the OWA to discard the problem draft email to restore stability in the app.

    Running outlook for Mac (via the mac app store) version 16.67 (2211300)

    This issue has not resolved itself over several app updates.

    Please help!

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  2. Anonymous
    2022-11-29T14:39:49+00:00

    Same problem here, when switching to the old version you are asked why you switch....I reffered to this topic (and now I close with an emoti) :-)

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  3. Anonymous
    2022-11-21T16:04:31+00:00

    I've been having the same issue for months. It appears that generating the emoji within the text field is what causes the freeze. I experience it both if I type a "smiley" like :) —outlook/mac automatically tries to replace it with the smiley face emoji, or, as others have described, if I reply to an email that already has an emoji in it.

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  4. Anonymous
    2022-11-16T07:38:15+00:00

    Same issue at my MAC here... for about a minute FREEEEZE when using emojis in replies in the Outlook application on Mac operating systems.

    What´s up what is solution

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  5. Anonymous
    2022-11-09T15:16:47+00:00

    I agree. I still have no resolution and no one else from Microsoft has responded. Hopefully someone will sort it out soon.

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