Emojis freeze Outlook for Mac when replying to email with an emoji in it

Hadn't seen wide reports of it, but have one person I support who has reported it. What worked for a while was switching to the legacy/old interface and composing/replying to an email and inserting an emoji. You could see a 'pause' happen but it worked. And subsequent tests, the emoji call up worked fine (no delay). Switched back to the new interface and the problem was fixed as well.

I was just researching the problem again and found this thread because the problem happened again, so hoping the same 'fix' as before works.

This person is on macOS Ventura as well.

Hi,

I have the same problem for month on end now and it is super annoying!!! I have made new user profiles, redownloaded all the office apps a couple oftimes etc. It is not a problem in the web app but only on the Mac App. It also occurs when others have used smiley in their emails and it is super annoying to have my Outlook freeze multiple times a day to then be forced to quit and restart.

Mircosoft please fix this asap - it can't be that an email app freezes over something so stupid.

S

So yesterday I just downloaded the latest release 16.70, do you think microsoft have fixed this issue? Surprise, they have not.

I thought that buying into microsoft 365 would ensure updated bugg-free apps, but no. This is seriously making me really upset. Yesterday my onenote also stopped syncing. Had to remove all notebooks and add them again, leaving me with notes that where not connected to any notebook.

Great experience when your in the middle of a meeting and want to take some quick notes 😤

My overall experience with microsoft is that apps that are supposed to help you in your day to day work are demanding a lot of attention and energy from the user, be it troubleshooting and googling solutions or just trying to understand how all accounts and apps are connected with each other.

Is there a timeline as to when this problem will get corrected? It's nearly impossible to use Outlook right now, because so many people use emojis these days in their emails and each time they do it freezes when you try to respond.

This is still happening and it's incredibly frustrating, because even if I receive an email with an emoji in it I can't respond, because Outlook freezes up. I don't have an option to work from a PC, so this has got to get fixed. This should be a HUGE priority for the team that works on Microsoft Outlook for Mac, because there are no work arounds and it's affecting users' day to day work.