Emojis freeze Outlook for Mac when replying to email with an emoji in it

Anonymous
2022-10-26T16:17:32+00:00

Anytime, for several months now, I hit reply to an email that has an emoji within it, Outlook for Mac completely freezes up for a long time. I've created multiple support sessions within Outlook trying to resolve this. They don't understand the issue. Anyone here have any insight? I am on a 2019 iMac running Ventura 13.0. Outlook version is 16.66.1 (22101101). This is a business PC with an Exchange email account on it.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-10-27T15:11:07+00:00

    Hi Kerry,

    The issue did not occur within OWA. I have noticed this morning testing on the local Outlook for Mac application that after this 'freeze' occurs with an emoji in a reply once, it does not reoccur in other replies with emoji in the body until I close out of Outlook and reopen a new session.

    I have made the backup .olm file and I have created a new 'test profile' within Outlook Profile Manager. Not sure what to do after that, as the instructions did not advise nor did your email. Do I need to delete my old profile, or how do I test with the newly created one?

    *UPDATE* The fix Kerry listed above did not work. I am still having the same issue after creating an entirely new Outlook profile and activating it as the profile in use.

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  2. Anonymous
    2022-10-26T18:07:46+00:00

    Dear M.17,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you!

    First if you are using outlook for Mac, please kindly try to login OWA(outlook web app) and then check whether you can reply these emails successfully.

    Besides if everything is well in OWA, then please kindly try to rebuild a test profile on your outlook client to check if these problems will still occur, please kindly refer to it: Create a new profile. Before that, in order to prevent you from losing your data, please try to back up your data, please refer to it for more details: Export items to an archive file in Outlook for Mac

    If you still need further help, please let me know and I'll do more research. Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

    Sincerely,

    Kerry Chen | Microsoft Community Moderator

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